Resilience Content Strategist: Elevate Member Resources

Insurance Institute for Business and Home Safety; Richburg (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

AD&D)

Paid Time Off (Vacation, Sick &

Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Insurance Institute for Business and Home Safety (IBHS) seeks a Property Resilience Content Specialist to develop, coordinate, and publish resilience products, educational resources, and member-facing content across IBHS platforms.

You will work with the Director of Member Services and cross-functional teams to ensure content is clear, accessible, and aligned with resilience science, supporting digital publishing, training materials, and stakeholder communications.

Qualifications

• Bachelor’s degree or equivalent work experience in relevant field.
• 2–5 years of experience in content coordination, digital communications, website content management, project support, member engagement, or a related role.
• Strong written and verbal communication skills, with the ability to translate technical information into clear, audience-focused content.
• Strong organizational and project coordination skills, with the ability to manage multiple projects, deadlines, reviews, revisions, and stakeholder requests.
• Experience developing or coordinating educational resources, presentations, technical materials, FAQs, training content, webpages, or stakeholder communications.

Responsibilities

• Coordinate development, review, and publishing of resilience product content, educational resources, webpages, digital assets, and member-facing communications.
• Support updates across IBHS.org, Wildfire Prepared Home, research pages, resource libraries, educational hubs, and related digital platforms.
• Manage content routing, stakeholder feedback, approvals, timelines, and publishing schedules across teams.
• Assist development of training resources, presentations, FAQs, checklists, co-branded materials, marketing collateral, and stakeholder engagement materials.
• Organize digital content and assets to improve usability, accessibility, consistency, and alignment across initiatives.
• Support insurance member engagement and resilience adoption through content coordination, digital communications, and stakeholder support.
• Assist with product naming updates, webpage revisions, resource launches, training support materials, and educational initiatives.
• Support basic analytics tracking, engagement reporting, and audience insight efforts related to resilience product content and educational resources.

Skills

Content coordination

Digital communications

Website content management

Project support

Member engagement

Stakeholder coordination

Education materials development

Education

Bachelor’s degree or equivalent in communications/journalism/marketing/digital media/business/education

Tools

Content management systems

Digital publishing workflows

Collaborative tools

Document management systems

Job description

Insurance Institute for Business and Home Safety (IBHS) seeks a Property Resilience Content Specialist to develop, coordinate, and publish resilience products, educational resources, and member-facing content across IBHS platforms.

You will work with the Director of Member Services and cross-functional teams to ensure content is clear, accessible, and aligned with resilience science, supporting digital publishing, training materials, and stakeholder communications.