Property Resilience Content Specialist

Insurance Institute for Business & Home Safety - IBHS; Richburg (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability coverage

Training & Development

Job summary

IBHS is seeking a Property Resilience Content Specialist to coordinate resilience product content, educational resources, and member-facing initiatives across IBHS platforms.

You will work with cross-functional teams to update websites, develop training materials, and track engagement, translating resilience science into clear, accessible resources for members and stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience in communications, journalism, marketing, digital media, or a related field.
• 2-5 years of experience in content coordination, digital communications, or related roles.
• Ability to translate technical information into clear, audience-focused content.
• Strong organizational and project coordination skills with multiple deadlines.

Responsibilities

• Coordinate development, review, and publishing of resilience content and resources.
• Support updates across IBHS.org and related digital platforms.
• Manage content routing, approvals, timelines, and publishing schedules.
• Assist with training resources, FAQs, and marketing collateral.
• Organize digital content to improve usability and accessibility.
• Support member engagement through content coordination and digital comms.
• Assist with product naming updates and resource launches.
• Support analytics tracking and audience insight efforts.

Skills

Content coordination

Digital communications

Website content management

Project coordination

Stakeholder engagement

Clear writing

Education

Bachelor's degree or equivalent

Tools

Content management systems

Digital publishing workflows

Job description

The Property Resilience Content Specialist supports the development, coordination, and delivery of IBHS resilience products, educational resources, technical content, and insurance member-facing initiatives. This role helps ensure IBHS resilience science, programs, and resources are clear, accessible, consistent, and easy to use across digital platforms and stakeholder audiences.

Working closely with the Director of Member Services and cross-functional teams, this position supports content development, website updates, stakeholder communications, training resources, product engagement, and digital publishing efforts that advance resilience adoption and member engagement.

Why This Role Matters

IBHS is expanding the reach and impact of its resilience products, research, and educational resources. This role helps connect that work to insurance members, industry stakeholders, and public audiences by coordinating content, supporting digital updates, and helping deliver clear, actionable resources across IBHS platforms.

Primary Duties And Responsibilities

• Coordinate the development, review, and publishing of resilience product content, educational resources, webpages, digital assets, and member-facing communications.
• Support updates across IBHS.org, Wildfire Prepared Home, research pages, resource libraries, educational hubs, and related digital platforms.
• Manage content routing, stakeholder feedback, approvals, timelines, and publishing schedules across research, communications, Membership, web development, and product teams.
• Assist with the development of training resources, presentations, FAQs, checklists, co-branded materials, marketing collateral, and stakeholder engagement materials.
• Organize digital content and assets to improve usability, accessibility, consistency, and alignment across resilience-focused initiatives.
• Support insurance member engagement and resilience adoption through content coordination, digital communications, and stakeholder support.
• Assist with product naming updates, webpage revisions, resource launches, training support materials, and educational initiatives.
• Support basic analytics tracking, engagement reporting, and audience insight efforts related to resilience product content and educational resources

Requirements

Skills and Qualifications

• Bachelor's degree or equivalent work experience in communications, journalism, marketing, digital media, business, education, or a related field preferred.
• 2-5 years of experience in content coordination, digital communications, website content management, project support, member engagement, or a related role.
• Strong written and verbal communication skills, with the ability to translate technical or scientific information into clear, audience-focused content.
• Strong organizational and project coordination skills, with the ability to manage multiple projects, deadlines, reviews, revisions, and stakeholder requests.
• Experience developing or coordinating educational resources, presentations, technical materials, FAQs, training content, webpages, or stakeholder communications.
• Experience working with websites, content management systems, digital publishing workflows, collaborative tools, and document management systems

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development