Residential Window Project Manager – Customer Experience Lead

Home Genius Exteriors; Baltimore (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Company vehicle use

Gas and tolls reimbursement

iPad for all systems

Job summary

Home Genius Exteriors is seeking a Project Manager to oversee the customer experience and vendor relationships from post-sale through final installation, with a focus on residential replacement windows and precise site measurements.

The role requires 1–3 years of project management experience, strong communication and organizational skills, and a self-motivated, disciplined approach. In-person work location with standard business hours and a valid driver's license is expected.

Qualifications

• 1-3 years of Project Management Experience.
• Professionalism is VERY important.
• Self-motivation and discipline
• Excellent communication, organizational and interpersonal skills
• Resourceful problem solving abilities
• Highly evolved customer service skills
• Top notch customer service skills

Responsibilities

• Inspect all aspects of the project to determine the scope of work.
• Conducts precise measurements at each job site to confirm orders of products
• Communicates the agreement between company and customer
• Identifies alternative courses of action needed, and negotiates directly with the customer to alter the specific terms of the plan as appropriate.
• Analyzes all legal requirements related to licensing and permitting to obtain permits.
• Recruiting, screening and managing crew members and subcontractors
• Ensure that project is complete to spec at the end of every project
• Ensure HGE safety regulations are being followed
• Maintain high standards of workmanship
• Develop and maintain effective working relationships with suppliers, contractors, and clients

Skills

Communication skills

Organization

Interpersonal skills

Customer service

Problem solving

Education

High school diploma or GED

Job description

Home Genius Exteriors is seeking a Project Manager to oversee the customer experience and vendor relationships from post-sale through final installation, with a focus on residential replacement windows and precise site measurements.

The role requires 1–3 years of project management experience, strong communication and organizational skills, and a self-motivated, disciplined approach. In-person work location with standard business hours and a valid driver's license is expected.