Residential Team Leader

monarch; Cornelius (NC); On-site; USD 43,000 - 53,000; Full time

Job summary

monarch seeks a Residential Team Leader to supervise staff and individuals served, enhancing quality of life through person-centered services.

You will lead development of plans, coordinate training, and ensure compliant administration and on-call coverage across shifts.

Qualifications

• Bachelor degree required; experience with the population served preferred.
• Education/experience combinations for Qualified Professional are listed in the job details.
• Experience with residential programs and supervision is valued.

Responsibilities

• Provide supervision and guidance to staff and individuals served to improve quality of life.
• Lead development and evaluation of person-centered plans and ensure service provision.
• Coordinate training, staff performance, and admissions/discharges as needed.
• Maintain clinical documentation, reports, and on-call coverage.
• Hires, disciplines, and conducts performance appraisals in collaboration with leadership.

Skills

Team leadership

Residential programs

Mental health support

Child/adult services

Education

Bachelor's degree

Associate or Bachelor (Human Services) with 2 years

Master degree (Human Services) with 1 year

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday-Friday (8:00am-5:00pm) with evenings, weekends, and on-call availability.

Pay Range Minimum:

$47,840.00

Education We're Looking for:

Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:

• Experience overseeing daily operations of residential programs | 2 years | Not Required


• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Not Required


• Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years (Dependent Upon Education - see Job Description) | Required


• Management Experience | 3 years | Not Required

Additional Details:

A Qualified Professional (10A NCAC 27G .0104) must have one of the following combinations of education and experience:

• Bachelor degree (non Human Services) with 4 years full time experience with the population served required


• Associate or Bachelor degree (Human Services) with 2 years full time experience with the population served required


• Master degree (Human Services) with 1 year full time experience with the population served required

Job Description Summary:

The primary responsibilities of the Residential Team Leader is to provide supervision and guidance to both staff and the individuals they support to enhance quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and programs.

What You'll Do:

• Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan.


• Identify methods whereby services can be provided using existing community resources whenever possible.


• Continuously use person-centered approaches and positive approach strategies when interacting with people we support. Integrate strategies into program plans.


• Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Services and supports that match the person-centered plan and the individual's needs shall be in place and be fiscally viable.


• Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided.


• Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs).


• Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits.


• Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate the completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.


• Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.


• Take responsibility for hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective actions forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed as applicable.


• Respond effectively and timely to all incidents following agency policies and procedures.


• Maintain a safe working environment for employees and people receiving services


• Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.


• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas


• Complete all other relevant responsibilities as assigned by the supervisor.


• Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employee