Residential Support Staff

Maryland Nonprofits; Glen Burnie (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Key Point Health Services, Inc. in Glen Burnie, MD seeks a Support Staff for the Residential Program. This role provides comprehensive services on-site and off-site, including case management, psychoeducation, crisis intervention, advocacy and community liaison.

Responsibilities include timely documentation, medication monitoring and education for self-dosing, and teaching ADLs in individual and group settings. Travel between residences and coordination with the treatment team are required.

Qualifications

• Knowledge of the DSM and relevant symptoms within RRP programs.
• Advocacy and case management skills.
• Strong writing, interpersonal and oral communication skills.
• Understanding and sensitivity to diverse populations and patient confidentiality.

Responsibilities

• Provide comprehensive services through on-site and off-site programs including case management, psychoeducation, crisis intervention, advocacy and community liaison.
• Complete documentation such as shift logs, incident reports and service notes in a timely and accurate manner.
• Monitor medications and educate on self-dosing when appropriate.
• Teach community skills including activities of daily living (ADLs) in individual and group settings.
• Assist Rehabilitation Counselors and other staff as needed.
• Coordinate with treatment team and schedule client appointments as needed.
• Maintain skills with at least 20 hours of training per year and follow all safety rules and policies.
• Support the mission and policies of Key Point Health Services, Inc.

Skills

Advocacy skills

Case management

Writing skills

Interpersonal communication

Cultural sensitivity

Confidentiality

Education

High school diploma

Job description

Support Staff

RESIDENTIAL PROGRAM

Key Point Health Services, Inc.

GLEN BURNIE, MD

www.keypoint.org

Schedule: Monday - Friday: 7am-3:30pm

Pay: $18.75hr

Type: Full-Time

SUMMARY OF RESPONSIBILITIES

• Support Staff is responsible for the comprehensive services offered through on-site and off-site programs. This includes case management, psycho education, crisis intervention, advocacy, and community liaison.
• Timely and accurate completion of all documentation such as shift logs, incident reports, and service notes.
• Medication monitoring and education to support self-dosing of medication.
• Teaching community skills including ADLs as needed in both individual and group settings.
• A Rehab Counselor will assist in the transportation of clients between residences, office, and community locations as needed.
• Assist the Rehabilitation Counselors and other staff as needed.
• Maintaining their level of skill by completing the required 20 hours per year of training. In addition, each employee is expected to abide by all safety rules and regulations of the department and facility.
• Support Staff is responsible for carrying out the mission, philosophy of care and policies of Key Point. They also perform other duties as needed to achieve program goals and objectives.
• May be responsible for scheduling client appointments as needed and coordinating with treatment team members.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISION AND COORDINATION OF SERVICES

Support Staff reports directly to their immediate supervisor and/or the Program Director. Support Staff coordinates with other professionals within the agency as well as outside agencies to create an interdisciplinary team approach and other assigned duties. The employee abides by the ethics set forth by the agency and the profession as a whole.

Education and Experience

• High school diploma - no experience required

DESIRABLE MINIMUM QUALIFICATIONS

Knowledge, Skills, and Abilities:

• Support Staff should have either experience or education related to the population with whom they shall work.
• The employee should have knowledge of the DSM and relevant symptoms of the most common diagnosis within the RRP programs.
• Support Staff will be able to demonstrate proficiency in advocacy skills and case management skills.
• The employee demonstrates the ability to express themselves well through writing, interpersonal and oral communication skills.
• They will demonstrate an understanding and sensitivity to serving culturally diverse and/or special needs population while maintaining patient confidentially.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb, ascend and descend stairs, balance, taste, and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The RRP Support staff works in a combination of office and community settings, including individuals' residences. The Support Staff will not be required to work in conditioning including uncomfortable levels of heat, cold, light, or noise. They will not be required to work in environment in which they feel uncomfortable or that the proposed environment is in any way detrimental to their health. The position may require repetitive use of computer, keyboard, and mouse.

TRAVEL

Support Staff is expected to travel locally between the office, client's residences, and community settings. They are not expected to travel out of state but may be expected to travel overnight. (For AON support staff only) It is the policy of Key Point Health Services Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law