Residential Solar Services & Operations Specialist

IGS Energy; United States; Remote; USD 67,000 - 107,000; Full time

Benefits offered by this job

Healthcare essentials

Mental wellbeing

Family planning support

Financial readiness

Work-life balance

Job summary

IGS Energy seeks a Residential Solar Services Partner to support maintenance coordination, contractor relations, and customer communications, driving scalable growth for our Residential Solar business in the United States.

You will manage a portfolio of cases from origination to closure, handle invoicing, and collaborate with Accounts Payable and Operations to ensure timely, accurate service delivery.

Qualifications

• ,Related Bachelor's Degree or equivalent working experience.
• 2+ years of corporate experience in roles
• 3+ years in customer service and/or contractor management
• Familiarity with CRM software is a plus
• Intermediate MS Office applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint)

Responsibilities

• Coordinate scheduling for maintenance with contractors and internal teams.
• Provide high-level customer service via phone and email.
• Manage a portfolio of cases from origination to closure.
• Maintain documentation for site visits and maintenance.
• Collaborate with Accounts Payable on contractor payments.
• Review contractor expenses and manage invoicing processes.
• Audit service quality and follow up with customers.
• Liaise with partners to meet project commitments and specs.
• Provide feedback to leadership to improve relationships and efficiency.
• Perform other related duties as assigned.

Skills

Drive for results

Communication

Highly organized

Cross-functional collaboration

Technology platforms

Documentation management

Independent work

Workload prioritization

Education

Related Bachelor’s Degree or equivalent

Tools

MS Office Suite

Job description

IGS Energy seeks a Residential Solar Services Partner to support maintenance coordination, contractor relations, and customer communications, driving scalable growth for our Residential Solar business in the United States.

You will manage a portfolio of cases from origination to closure, handle invoicing, and collaborate with Accounts Payable and Operations to ensure timely, accurate service delivery.