Senior Lead, Residential Solar Service Operations

IGS Energy; Kentucky; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Healthcare

Mental wellbeing

Family planning

401(k) plan

Paid time off

Job summary

IGS Energy is seeking a Lead, Residential Solar Service Operations to guide a team responsible for the performance, operations, and maintenance of a 500 MW+ residential solar portfolio. You will manage partner relationships, streamline service delivery, and ensure cost-effective operations.

You will lead a skilled service team, develop training materials, and drive scalable processes with cross-functional partners to improve reliability and customer experience.

Qualifications

• 2–4+ years of experience in the Solar or Energy industry.
• Familiarity with multiple Residential Solar system architectures.
• 3+ years of experience using Excel for analysis and communicating data.
• NABCEP certification a plus.
• CRM familiarity a plus.

Responsibilities

• Partner management: maintain relationships with partners and resolve issues quickly and efficiently.
• Lead service team, provide training and day-to-day guidance.
• Serve as Asset Management 360 platform expert and onboard new partners.
• Coordinate with IT to resolve platform issues with minimal disruption.
• Produce reports and dashboards to measure partner performance and drive improvements.

Skills

Partner management

Team leadership

Training & onboarding

Operations reporting

Communication

CRM familiarity

Education

Business/IT/Renewables degree

Tools

Excel

Aurora/Solmetric Suneye

CRM software

Job description

IGS Energy is seeking a Lead, Residential Solar Service Operations to guide a team responsible for the performance, operations, and maintenance of a 500 MW+ residential solar portfolio. You will manage partner relationships, streamline service delivery, and ensure cost-effective operations.

You will lead a skilled service team, develop training materials, and drive scalable processes with cross-functional partners to improve reliability and customer experience.