Residential Site Manager

Western New York Integrated Care Collaborative, Inc.; Buffalo (NY); On-site; USD 64,000 - 78,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a Residential Site Manager to oversee day-to-day operations at assigned sites in Gowanda, Hamburg, Buffalo, Tonawanda and Amherst.

Starting salary is $70,720 annually, with potential for higher based on experience and qualifications. You will supervise the Site staff, coordinate with the Program Coordinator, ensure safety, complete required trainings, and manage medications, incident reporting, and scheduling to support residents'

Qualifications

• Knowledge of developmental disabilities.
• Strong oral and written communication skills; basic computer skills.
• Ability to read and write case notes and understand written directions.
• Ability to self-initiate, organize, schedule and analyze tasks.

Responsibilities

• Acts as a leader and mentor within the department and serves as a role model in Living the Mission.
• Models and promotes Person Centered Planning, considering the dreams and goals of individuals served.
• Promotes active treatment planning with residential DSPs and ensures staff readiness.
• Hires, orients, trains, and supervises site staff and monitors service delivery with oversight by the Program Coordinator.
• Coordinates scheduling and assignment of site staff to meet safety and staffing requirements.
• Works shifts as DSP as needed and provides transportation when necessary.
• Oversees housekeeping, cooking, laundry, and daily living activities as needed.
• Ensures medication dispensing and coordination with pharmacy and clinical staff.
• Maintains documentation in Therap and updates individual files and plans.
• Ensures Residential Habilitation plans are implemented and updated monthly.

Skills

Knowledge of developmental disabilites

Communication skills

Basic computer skills

Reading/writing case notes

Organization and planning

Education

High School Diploma/GED

OPWDD residential experience 3 years

3+ years supervisory experience in human services

Job description

Starting salary $70,720/annually, with potential for higher rate based on experience and qualifications.

We have Residential Site Managers open in several areas of Western New York including Gowanda, Hamburg, Buffalo, Tonawanda and Amherst.
Please contact us for more details on location.

The Residential Site Manager works closely with their Program Coordinator to provides day-to-day operations of their assigned site; this includes supervision of the Assistant Site Manager and assigned DSPs.

POSITION RESPONSIBILITIES

• Acts as leader and mentor within the department. Serves as a role model in Living the Mission. Displays ethical decision making.
• Models and promotes Person Centered Planning, considering the dreams and goals of individuals being served.
• Models, prompts, discusses and proactively plans with residential DSPs for active treatment of people served.
• Hires, orientates, trains, and supervises site staff in all areas of job performance including ongoing assessment of service delivery as well as knowledge of environmental modifications pertaining to the IRA for individual safety with oversight by the Program Coordinator.
• Coordinates scheduling and assignment of site staff to ensure safety and minimum staffing pattern are always met.
• Works shifts as DSP as needed.
• Based on the needs of those receiving services, DSPs will also be responsible for housekeeping, cooking, laundry services, general maintenance of the worksite; and providing physical support with daily activities, personal hygiene, including bathing, dressing, getting in/out of bed, using the toilet, walking, standing, or exercising.
• Provides transportation to individuals when necessary.
• Works in a cluster system (approximately four houses) for on-call rotational support; provides unscheduled on-call support when assigned due to staffing needs or emergent situations.
• Completes all tasks as outlined on the Site Manager Reference Guide or checklist.
• Coordinates Action Planning Meetings as required.
• Implements SCIP-R when necessary.
• Ensures assignment, completion and documentation of required in-service training for Residential Staff.
• Manages expenditures of petty cash, food stamps and individual personal funds.
• Ensures provision of or acquisition of clothing, food and household items.
• Provides supervision and assistance to individuals to ensure their health and safety including personal care, dispensing of medications, financial training and dietary needs.
• Completes data entry into Therap and assists with maintaining the database to ensure individual files are updated and current.
• Assists with creation of Residential Habilitation Plan as part of the Support Team and helps individuals achieve valued outcomes. Ensures plans and services are personalized based on individuals’ needs and dreams.
• Ensures the implementation and documentation of Residential Habilitation plans (include monthly notes, daily notes and outcome records) as well as weekly case summaries, case files and med logs.
• Ensures the ongoing safety of all staff and individuals by maintaining a safe environment as well as reporting any concerns whether through staff incident reports, safety plans, emails etc.
• Ensures protection and adequate care of individuals through review of Behavioral Incident Reports and Agency Incident Reports.
• Responsible for notifying the Program Coordinator of Reportable and Serious Reportable Incidents and Allegations of Abuse, completing follow up as directed.
• Dispenses medications to individuals as prescribed. Coordinates with the pharmacy,
• Service Coordinators, nurses and doctors to ensure adequate supplies of medications are readily available.
• Works with Clinical Staff to ensure implementation and documentation of medical and behavior plans. Assists Behavior Clinician with ensuring behavioral plans/protocols are complete and meet the needs of individuals.
• Provides staff training regarding behavioral plans and interventions, ensures completion of behavioral reports and ensures follow through with the Behavior Clinician.
• Ensures compliance with all OPWDD certification requirements.
• Ensures routine maintenance and repairs of the Site and Site vehicle.
• Coordinates and schedules fire drills at site.

Requirements

Education and Experience Requirements

• High School Diploma/GED
• 3 years of Full-Time experience in OPWDD residential setting and 3 years of relevant supervisory experience in a related human services field (i.e. OMH).
• If determined by hiring Program Coordinator, may be required to complete paid Leadership Training through the agency.

Skills, Knowledge, and Abilities

• Knowledge of developmental disabilities.
• Good oral and written communication skills and basic computer skills.
• The ability to read and write case notes as well as understand written directions.
• The ability to self-initiate, organize, schedule and analyze tasks.

Certifications – Must be or become:

• Medication Administration certified.
• CPR/First Aid certified.
• Full SCIP-R certified.
• Be authorized as an Agency Driver by Holding and maintaining a valid NYS Driver’s License.
• Maintaining an approved driving record according to Agency Policy and Procedure.
• Use of personal vehicle for work purposes; travel between work locations is required.

Physical, Emotional and Agility Requirements

• Seeing, hearing, walking, sitting, standing, driving, stooping, bending, carrying, stretching, and climbing stairs as well as the ability to perform all required movements required by the SCIP-R curriculum and daily shift assignments.
• Lifting up to fifty (50) pounds.
• Staying awake and alert while on duty.
• Recognizing the needs of persons receiving services and the approved methods for preventing crisis.
• Recognizing varying degrees of behavioral situations, including verbal and physical aggression to provide appropriate, positive behavior support.
• Maintaining a positive approach and using prescribed techniques when de-escalating behaviors to ensure a safe environment for people receiving services and others present.

Working Conditions

• Will work in assigned Residential sites and Agency offices as needed.
• Hours worked will vary. It is expected that the Manager ensures the house is well staffed and prepared to successfully serve the individuals.
• Thus, a manager is expected to adjust their schedule as dictated by program needs. Hours will usually be worked during normal business hours with, at a minimum, the following exceptions:
• Four-hour shifts must be worked during the evening shift (which is defined 3p-11p) per month.
• Four-hour shifts must be worked on a Saturday or Sunday per month.
• Four hours must be worked on an overnight shift (which is defined 11p- 7a.) per month.
• Additional hours outside normal business hours may be required depending on the need to provide shift coverage, staff supervision training, and/or to manage emergency situations.
• All adjustments outside of business hours must be presented to the Program Coordinator for approval prior to occurring.
• Local travel required to alternate sites; required to provide coverage at other locations as assigned.
• Provides twenty-four (24) hour on-call support on a rotating and as assigned basis.

EOE – M/F/H/V – Valuing Differences