Residential Shift Supervisor - Recovery & Support

MHA Inc.; West Springfield (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (403B, IRA)

Life Insurance (Basic, Voluntary &

AD&D)

Paid Time Off (Vacation, Sick &

Public Holidays)

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA Inc. in West Springfield, MA is seeking a Shift Supervisor to lead on-site staff, support participant recovery goals, and ensure adherence to MAP standards.

The role emphasizes person-centered planning and collaboration with the Division of Recovery Services framework within a residential setting. The position involves coordinating scheduling, documenting progress, and facilitating access to community resources while maintaining a safe, structured environment for participants in recovery.

Qualifications

• High school diploma or GED required.
• At least 6 months of relevant human services experience; 1 year preferred.
• Previous experience with individuals with mental illness preferred.
• Ability to lead a team, take initiative, and work independently.
• Strong oral, written, organizational, and computer skills.
• Adaptability to meet changing participant needs.
• Strong interpersonal skills, patience, and compassion.

Responsibilities

• Provide leadership and support to staff on shift; train, guide, and model professional behavior.
• Assist the Program Supervisor with administrative tasks including scheduling, onboarding, and documentation oversight.
• Participate in developing and implementing Individualized Action Plans (IAPs); document participant progress.
• Support participants with daily living activities including hygiene, cooking, cleaning, and wellness practices.
• Assist participants with accessing community resources and navigating benefit systems such as Social Security and public transit.
• Encourage participant engagement in educational and vocational opportunities.
• Teach self-advocacy and support participants in developing independent living skills.
• Administer and monitor medications in compliance with MAP standards; coordinate healthcare appointments.
• Respond promptly to crises or medical events and follow all agency reporting procedures.
• Maintain a clean and safe residential environment; promote participant involvement in upkeep.
• Provide transportation to appointments and community activities.
• Complete timely, accurate documentation and attend required trainings, team meetings, and supervision sessions.

Skills

Team leadership

Written communication

Organizational skills

Empathy/composure

Adaptability

Education

High school diploma or GED

Tools

Valid driver’s license

Reliable vehicle

Microsoft Office

Job description

MHA Inc. in West Springfield, MA is seeking a Shift Supervisor to lead on-site staff, support participant recovery goals, and ensure adherence to MAP standards.

The role emphasizes person-centered planning and collaboration with the Division of Recovery Services framework within a residential setting. The position involves coordinating scheduling, documenting progress, and facilitating access to community resources while maintaining a safe, structured environment for participants in recovery.