Lead Residential Program Supervisor

Mental Health Association - Western MA; Longmeadow (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA seeks a Residential Program Supervisor to lead residential staff and empower participants toward independence and community integration. A strength-based, person-centered approach guides all interactions and service delivery.

The role includes supervising and training staff, ensuring compliance, coordinating with clinical teams and families, and managing program records and budgets. 40-hour weeks with some flexibility in schedule.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of relevant experience with individuals with mental health, intellectual/developmental disabilities, or autism.
• MAP, CPR, and First Aid certifications required and maintained.
• Valid driver’s license, reliable vehicle, and acceptable driving record.
• Ability to work independently and as part of a team; strong organizational and time management skills.

Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure policy compliance.
• Assist staff in engaging residents in daily living activities and monitor wellbeing.
• Conduct regular supervision and staff meetings; monitor attendance and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program budgets, timesheets, and participate in on-call rotation.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure MAP standards adherence; facilitate annual safety training.
• Foster a safe, collaborative team environment and identify hazards.

Skills

Staff supervision

Training & development

Regulatory compliance

Communication

Team collaboration

Education

High school diploma or GED

Tools

MAP certification

CPR certification

First Aid certification

Job description

Mental Health Association - Western MA seeks a Residential Program Supervisor to lead residential staff and empower participants toward independence and community integration. A strength-based, person-centered approach guides all interactions and service delivery.

The role includes supervising and training staff, ensuring compliance, coordinating with clinical teams and families, and managing program records and budgets. 40-hour weeks with some flexibility in schedule.