Residential Shift Supervisor

Youth Opportunity Investments, LLC; Troy (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% employer match

Paid time off and holidays

Free Rx delivery

Tuition reimbursement and professional

Employee Assistance Program

Supportive, mission-driven work

Job summary

Youth Opportunity is hiring a Shift Supervisor for the West Central Ohio Academy in Troy, OH. The role oversees facility operations and direct-care staff during a shift, coordinates staffing, monitors supervision and safety, and ensures adherence to program requirements.

The position emphasizes trauma-informed care, strong communication, and leadership within a residential setting for adolescent girls. Benefits include health coverage, retirement, PTO, and professional development opportunities.

Qualifications

• Minimum of three years of experience working with youth in residential settings.
• Knowledge of behavioral health and trauma-informed care principles.
• Must have or obtain First Aid/CPR certification.
• Ability to supervise staff and manage sensitive situations with professionalism.
• Must be 21 years of age and possess a valid driver’s license.

Responsibilities

• Supervise staff and coordinate facility operations during assigned shifts.
• Make staff assignments and assist with schedules to ensure appropriate staffing coverage.
• Monitor employee performance, provide training, feedback and corrective instruction.
• Coordinate youth appointments, transportation, intake, and discharge activities.
• Monitor youth activities, visitation, safety checks, and required searches.
• Ensure staff follow company policies and program requirements.
• Review grievances, complaints and incident reports; report incidents involving physical interventions.
• Oversee medication-related responsibilities and documentation as authorized by procedures.
• Inspect living areas and maintain shift reports; assist with staff training and development.
• Respond to emergencies and coordinate staff and youth during incidents.

Skills

Staff supervision

Communication skills

Ethics and cultural sensitivity

Emergency response

Education

High school diploma

Bachelor’s degree

First Aid/CPR certification

Job description

Shift Supervisor – Residential Youth Services
Location: West Central Ohio Academy – Troy, OH
Job Type: Full-Time
Pay: $25.00/hour

About Youth Opportunity & West Central Ohio Academy

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. West Central Ohio Academy in Troy, Ohio, provides gender-responsive, evidence-based care for adolescent girls experiencing mental health and behavioral challenges. A multidisciplinary team combines clinical expertise with compassion to support emotional regulation, healthy identity development, and relational healing. Licensed mental health professionals provide individual, group, and family therapy using approaches such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and trauma-focused therapies. Specialized programming addresses anxiety, depression, mood disorders, self-injurious behaviors, co-occurring substance use, and the effects of trauma or exploitation. Families actively participate through structured therapy and communication to rebuild trust and support a successful transition home.

About The Role

The Shift Supervisor oversees facility operations and direct-care staff during an assigned shift. This role coordinates staffing, monitors youth supervision and safety, supports employee performance, and ensures daily operations follow Youth Opportunity policies and program requirements.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% employer match with Immediate Vesting
• Paid time off (PTO) and holidays – earn 4 hours of PTO every pay period
• Free RX delivery on most medications
• Tuition reimbursement and professional development
• Robust Employee Assistance Program
• Supportive, mission-driven work environment

Key Responsibilities

• Supervise staff and coordinate facility operations during assigned shifts
• Make staff assignments, assist with schedules, and support appropriate staffing coverage
• Monitor employee performance and provide training, feedback, and corrective instruction
• Coordinate youth appointments, transportation, intake, and discharge activities
• Monitor youth activities, visitation, facility safety checks, and required searches
• Ensure staff follow company policies and applicable program requirements
• Review grievances, complaints, and incident reports
• Review and report incidents involving physical interventions or restraint
• Oversee medication-related responsibilities and documentation as authorized by program procedures
• Inspect living areas and maintain accurate records and shift reports
• Assist with staff training and development
• Respond to emergencies and coordinate staff and youth during fire or severe weather

Qualifications

• High school diploma or equivalent
• Minimum of three (3) years of experience working with children with serious emotional disturbances or substance use concerns in a residential setting
• Working knowledge of chemical dependency, substance use, and the effects of physical, sexual, and emotional abuse
• Possession of or ability to obtain First Aid/CPR certification
• Ability to supervise staff, interact appropriately with youth, and manage sensitive situations
• Strong communication skills and sensitivity to professional ethics, gender, cultural diversity, and disabilities

Preferred

• Bachelor’s degree
• Supervisory experience in a related setting

Physical Demands

• Must be in good physical health and emotionally stable
• Able to actively engage with youth, participate in physical interventions, and transport youth or staff as needed
• Must be free of communicable diseases as defined by the state
• Must pass evaluation of physical techniques and certification exams

Additional Requirements

• Must be at least 21 years of age
• Must maintain a valid state driver’s license and safe driving record
• Must meet required criminal background check requirements
• Ability to occasionally work extended, evening, or weekend hours
• Maintain professional boundaries and serve as a positive role model
• Report incidents and concerns related to youth safety or inappropriate conduct
• Perform other duties as assigned

Youth Opportunity is an Equal Opportunity Employer.