Residential Services Representative

Makena Golf & Beach Club; Hawaii; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and 11 Paid Holidays

Professional development and upwardMob

Annual Bonus

Job summary

Makena Golf & Beach Club on Maui's south coast is seeking a Residential Services Representative to manage member homes and deliver world-class Discovery service. You will be the primary contact for homeowners, ensure top-tier service, inspect properties, and coordinate arrivals and departures with staff.

The role emphasizes professionalism, strong communication, and the ability to work flexible hours in a luxury property environment in Hawaii.

Qualifications

• Demonstrates respect for Hawaiian values, history and culture.
• Leadership in luxury property management, concierge or member services.
• Positive attitude and exceptional communication with members, guests and teammates.
• Ability to operate computer platforms (Outlook, Excel, Word, Teams, Building Link).
• Ability to work in a team, stay calm during busy times, and work flexible hours.

Responsibilities

• Be the main point of contact for assigned homeowners.
• Provide exceptional service and communication at all times with members/guests and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to arrivals and secure properties after departures.
• Meet members/guests on arrival/departure and assist with luggage or groceries.
• Ensure pre-arrival/post-departure checklists are completed on time.
• Report emergencies to the Residential Services Manager.
• Coordinate package deliveries to members’ homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform and report maintenance tasks as applicable.
• Coordinate rental unit usage and schedule vendors around occupancy.
• Maintain owner binders and guides for appliances and amenities.

Skills

Leadership experience

Communication skills

Customer service excellence

Team collaboration

English proficiency

Tools

Outlook

Excel

Microsoft Word

Teams

Building Link

Job description

This role will support Discovery Land Company's Hawaii projects and be based at the Makena Golf & Beach Club location, set on Maui, HI.

Discovery is looking for a Residential Services (RS) Representative to join the team. The RS Rep will serve as a key team member for managing member homes and delivering world-class Discovery service.

Responsibilities

• Be the main point of contact for assigned homeowners.
• Provide exceptional service and communication at all times with members/guests, and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals.
• Secure properties upon members/guests departure.
• Meet members/guests upon arrival and departure, assist with luggage and/or grocery deliveries.
• Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
• Report any emergency needs to the Residential Services Manager.
• Manage delivery of packages to members’ homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform and report general maintenance tasks as applicable.
• Assist with coordinating and preparing rental unit usage.
• Schedule vendors around preferences, occupancy, and vacancy.
• Maintain owner’s binders and photo books inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Coordinate with or assist other departments as needed.
• Other duties as assigned.

Qualifications

• Demonstrates respect for and appreciation of Hawaiian values, history and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Prior experience and proven success in a leadership role in luxury property management, concierge and/or member services.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members
• Knowledge of and ability to operate computer and communication platforms (i.e. Outlook, Excel, Microsoft Word, Teams, Building Link).
• Ability to work in a team environment
• Ability to stay calm and focused during the busiest of times
• Ability to work a flexible schedule, including evenings, weekends, and holidays and a shift greater than eight (8) hours in length.
• Ability to read, write, speak and understand English; additional languages preferred
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling

This job description may not comprise all duties, responsibilities or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice.

The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Benefits

• $70k Annual Salary + Bonus
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and 11 Paid Holidays
• Professional development and upward mobility opportunities

About Us

Makena Golf & Beach Club is an island dreamscape spread across Mauiʻs southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.