Residential Services Manager

Zenner & Ritter; Buffalo (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision

PTO

401(k) with company match

Life insurance

Bonus structure

EAP

Growth opportunities

Short- and long-term disability

Company parties

Company phone and uniforms

Job summary

Zenner & Ritter, a leading home services provider in Buffalo, NY, is seeking a full-time Residential Services Manager. The role includes supervising HVAC technicians, managing daily operations, budgets, and on-call support, with hours Monday–Friday, 7:30 AM–5:00 PM, and office-based duties.

We offer a comprehensive benefits package, opportunities for growth, and a supportive team environment as part of our long-standing commitment to exceptional service.

Qualifications

• Supervisory experience required.
• Strong communication and customer service skills preferred.

Responsibilities

• Oversee HVAC technicians and ensure repairs/maintenance are performed effectively.
• Manage daily operations, performance appraisals, and improvement goals.
• Monitor departmental budgets and objectives; participate in on-call rotation for phone support.
• Collaborate with other departments to maintain service excellence.

Skills

Supervisory experience

Strong communication

Customer service

Job description

Zenner & Ritter, a leading provider of home services in Buffalo, NY, is looking for a full-time Residential Services Manager to join our team. This full-time heating and cooling management position offers a competitive salary of $55,000 - $65,000/year, plus bonuses, and comes with a comprehensive benefits package including:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Bonus structure
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties
• Company phone and uniforms

WHAT SETS US APART

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

WHAT WE'RE LOOKING FOR IN A RESIDENTIAL SERVICES MANAGER

• Supervisory experience
• Strong communication and customer service skills

Management experience in the service field is a plus.

YOUR NEW ROLE AS OUR RESIDENTIAL SERVICES MANAGER

This heating and cooling management position operates Monday through Friday, 7:30 AM - 5:00 PM, with an on-call rotation for phone support. The role is primarily based in our office, with occasional ride-alongs.

As the Residential Services Manager, you will oversee our HVAC technicians, ensuring they perform repairs and maintenance effectively. You will manage their daily operations, performance appraisals, and improvement goals, while ensuring that departmental budgets and objectives are met. You will also participate in the on-call rotation for phone support and collaborate with other departments to maintain service excellence.

Must have the ability to pass a background check and drug screening test.