HVAC Residential Services Manager — Lead & Grow

Zenner & Ritter; Buffalo (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision

PTO

401(k) with company match

Life insurance

Bonus structure

EAP

Growth opportunities

Short- and long-term disability

Company parties

Company phone and uniforms

Job summary

Zenner & Ritter, a leading home services provider in Buffalo, NY, is seeking a full-time Residential Services Manager. The role includes supervising HVAC technicians, managing daily operations, budgets, and on-call support, with hours Monday–Friday, 7:30 AM–5:00 PM, and office-based duties.

We offer a comprehensive benefits package, opportunities for growth, and a supportive team environment as part of our long-standing commitment to exceptional service.

Qualifications

• Supervisory experience required.
• Strong communication and customer service skills preferred.

Responsibilities

• Oversee HVAC technicians and ensure repairs/maintenance are performed effectively.
• Manage daily operations, performance appraisals, and improvement goals.
• Monitor departmental budgets and objectives; participate in on-call rotation for phone support.
• Collaborate with other departments to maintain service excellence.

Skills

Supervisory experience

Strong communication

Customer service

Job description

Zenner & Ritter, a leading home services provider in Buffalo, NY, is seeking a full-time Residential Services Manager. The role includes supervising HVAC technicians, managing daily operations, budgets, and on-call support, with hours Monday–Friday, 7:30 AM–5:00 PM, and office-based duties.

We offer a comprehensive benefits package, opportunities for growth, and a supportive team environment as part of our long-standing commitment to exceptional service.