Home Services Manager

Zenner & Ritter; Buffalo (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision

Paid time off (PTO)

401(k) with a company match

Life insurance

Bonus structure

Employee Assistance Program (EAP)

Growth opportunities

Short- and long-term disability

Company parties

Company phone and uniforms

Job summary

Zenner & Ritter, based in Buffalo, NY, is seeking a full-time Residential HVAC Manager to oversee daily operations of their service department. This position involves supervising technicians, managing team performance, developing budgets, and participating in an on-call rotation.

The ideal candidate will have supervisory experience, strong communication skills, and a customer service orientation. A competitive salary of $55,000 - $65,000/year is offered, along with comprehensive benefits including health, dental, and 401(k) match.

Qualifications

• Must have supervisory experience.
• Strong communication and customer service skills required.
• Management experience in the service field is a plus.

Responsibilities

• Oversee daily operations of service department.
• Supervise technicians in equipment repair and maintenance.
• Manage team's performance, conduct appraisals, and set improvement goals.
• Develop and monitor departmental budgets.

Skills

Supervisory experience

Strong communication skills

Customer service skills

Job description

Zenner & Ritter, a trusted name in home services for over 90 years, is seeking a full‑time Residential HVAC Manager to join our team in Buffalo, NY.

WHY SHOULD YOU CONSIDER JOINING US?

This is an excellent opportunity for someone with strong supervisory skills and experience in the HVAC industry.

THE GREAT PAY

This full‑time Residential HVAC Manager position offers a competitive salary of $55,000 - $65,000/year.

OUR SOLID BENEFITS

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Bonus structure
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties
• Company phone and uniforms

WHO ARE WE?

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs—we're offering long‑term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

WHAT DOES YOUR DAY ENTAIL?

You will work Monday through Friday, 7:30 AM – 5:00 PM, with an on‑call rotation for phone support. This role is primarily based in our office, with occasional ride‑alongs to stay engaged with field operations.

As the Residential HVAC Manager, you will oversee the daily operations of our service department, including supervising technicians who handle equipment repair and maintenance. You will be responsible for managing the team's performance, conducting appraisals, and setting improvement goals in line with company standards. Additionally, you will play a key role in developing and monitoring departmental budgets, ensuring that goals and objectives are met. Part of your responsibilities will include participating in the on‑call phone support rotation and working closely with other departments!

DO YOU HAVE WHAT IT TAKES?

• Supervisory experience
• Strong communication and customer service skills

Management experience in the service field is a plus. If you're ready to take the next step in your career and join a trusted home services team, we invite you to apply. Our 3‑minute, mobile‑friendly initial application makes it easy to get started.

Must have the ability to pass a background check and drug screening test.