Residential Services Coordinator

VOA Colorado; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, and Pet Ins.

Life Insurance

Employee Assistance/Work-Life Balance

Job summary

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel to manage the residential facility during their shift. The role supports housing stability, safety, and client care across family and respite shelters, with trauma-informed care and crisis de-escalation practices.

Responsibilities include documentation, data entry, coordinating activities, and developing specialty areas such as housing, employment, or benefits to meet program needs.

Qualifications

• Associates Degree or equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid, AED and CPR certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Bilingual in English and Spanish.

Responsibilities

• Ensures that the guest's voice is heard, and when appropriate the guest's ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and HMIS.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

Skills

Bilingual in English and Spanish

Good organizational and planning

Willing to obtain first aid CPR certs

Education

Associates Degree or equivalent experience in human services

Job description

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel to manage the residential facility during their shift. The role supports housing stability, safety, and client care across family and respite shelters, with trauma-informed care and crisis de-escalation practices.

Responsibilities include documentation, data entry, coordinating activities, and developing specialty areas such as housing, employment, or benefits to meet program needs.