Residential Service & Warranty Technician

HANSONS

Omaha (NE)

On-site

USD 20,664,000 - 34,440,000

Full time

2 days ago

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Benefits offered by this job

Health Benefits

Company vehicle

Weekly direct deposit

Stable year-round work

Advancement opportunities

Job summary

HANSONS in Omaha, Nebraska is seeking an experienced Residential Service Technician to perform lifetime warranty service, window repairs, and measure confirmations for replacement windows and other home improvement projects.

Responsibilities include completing warranty service appointments, troubleshooting operational issues, replacing sashes and hardware, and providing exceptional customer service while working in homeowners' homes.

Qualifications

2+ years in window service or repair.
Experience with replacement windows.
Strong troubleshooting and diagnostic skills.
Excellent measuring accuracy and attention to detail.
Professional customer service and clean driving record.

Responsibilities

Complete lifetime warranty service appointments.
Perform window repair and other residential service calls.
Troubleshoot operational issues with replacement windows and other HANSONS' products.
Replace window sashes, balances, locks, tilt latches, weatherstripping, screens, and hardware.
Perform minor adjustments, caulking, glass adjustments, and warranty repairs.
Provide exceptional customer service while working in homeowners' homes.
Perform measure confirmations for replacement windows.
Verify measurements for bath remodels and other residential home improvement products.
Confirm openings, product specifications, and installation readiness.
Document measurements, photos, and service notes using a company-issued iPad.
Communicate with Operations and Installation teams to ensure projects are ready for production.

Skills

Window service experience

Troubleshooting

Measuring accuracy

Customer service

Valid driver's license

iPad usage

Tools

iPad

Job description

Residential Service & Warranty Technician

HANSONS is seeking an experienced Residential Service Technician to help homeowners by completing lifetime warranty service, window repairs, and minor adjustments while also performing measure confirmations for replacement windows, bath remodels, and other residential home improvement projects.

If you have 2+ years of residential window installation, window repair, warranty service, or replacement window experience, this is an excellent opportunity to use your skills with one of the Midwest's leading home improvement companies.

Your Primary Responsibilities

Complete lifetime warranty service appointments
Perform window repair and other residential service calls
Troubleshoot operational issues with replacement windows and other HANSONS' products
Replace window sashes, balances, locks, tilt latches, weatherstripping, screens, and hardware
Perform minor adjustments, caulking, glass adjustments, and warranty repairs
Provide exceptional customer service while working in homeowners' homes

Secondary Responsibilities

Perform measure confirmations for replacement windows
Verify measurements for bath remodels and other residential home improvement products
Confirm openings, product specifications, and installation readiness
Document measurements, photos, and service notes using a company-issued iPad
Communicate with Operations and Installation teams to ensure projects are ready for production

What We're Looking For

2+ years of experience as a Window Service Technician, Window Installer, Residential Service Technician, Warranty Technician, Field Technician, or Window Repair Technician
Experience with replacement windows, residential windows, window installation, or warranty service
Strong troubleshooting and diagnostic skills
Excellent measuring accuracy and attention to detail
Professional customer service skills
Valid driver's license with a clean driving record

Why Join HANSONS?