RESIDENTIAL SERVICE TECHNICIAN

Overhead Door Company of Jacksonville, FL; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Matching 401-K

Health/Vision/Dental

Paid Vacations

Paid Holidays

Paid Sick Leave

Job summary

Overhead Door Company of Jacksonville, FL is seeking a Residential Service Technician to diagnose, repair, and service residential garage doors on customer sites. You will provide estimates, coordinate with parts and sales, and complete work orders while driving to client locations Monday through Friday with potential on-call and overtime.

The role is full-time with a 7:30am–4:00pm schedule and requires a valid driver’s license. Benefits include Health/Dental, Paid Vacations, and Holidays.

Qualifications

• 1 year of experience in a similar role preferred, but not required.
• Strong safety mindset with basic certifications are assets.
• Outstanding customer service, communication, and professionalism.
• Must be able to lift up to 75 pounds and work outdoors in all weather.

Responsibilities

• Diagnose issues and carry out solutions on residential garage doors and correlating equipment
• Provide accurate and timely estimates on hours and costs of repairs and replacements
• Coordinate with the parts and sales to ensure customers’ needs are met
• Complete work orders on computer-based documentation
• Drive safely and efficiently from customer to customer
• Other duties, as assigned

Skills

Customer service

Communication

Mechanical aptitude

Safety mindset

Driver's license

Heavy lifting

Work outdoors

Independent work

Job description

Overhead Door Company has been the industry leader for over 100 years. Our dedicated team continues to lead the way with innovative solutions, unmatched professional installation, service, and support that keeps customers coming back. Our Jacksonville ribbon is seeking a Residential Service Technician to join our team. The Residential Service Technician is responsible for troubleshooting door service calls and performing repairs as described below.

Overhead Door Company has been the industry leader for over 100 years. Our dedicated team continues to lead the way with innovative solutions, unmatched professional installation, service, and support that keeps customers coming back. Our Jacksonville ribbon is seeking a Residential Service Technician to join our team. The Residential Service Technician will work 8 hour shifts Monday through Friday from 7:30am-4:00pm with the possibility of on-call and overtime. This role is a permanent, full-time position.

Responsibilities

• Diagnose issues and carry out solutions on residential garage doors and correlating equipment
• Provide accurate and timely estimates on hours and costs of repairs and replacements
• Coordinate with the parts and sales to ensure customers’ needs are met
• Complete work orders on computer-based documentation
• Drive safely and efficiently from customer to customer
• Other duties, as assigned

Skills, Qualifications, And Requirements

• 1 year of experience in a similar role preferred, but not required
• Strong safety mindset (certifications such as OSSA Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, BSO are assets)
• Outstanding customer service, communication, and professionalism
• Mechanical aptitude
• Comfortable working from a ladder
• A valid driver’s license is required
• Ability to lift up to 75 pounds
• Ability to work outside in all different weather conditions, including cold and extreme heat
• Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling, and managing equipment and tools required
• Able to work independently or with crews
• Must be able to pass drug testing

We Offer

• Matching 401-K
• Benefits Package: Health/Vision/Dental
• Paid Vacations
• Paid Holidays
• Paid Sick Leave