Residential Service Technician I

Overhead Door Corporation; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Overhead Door Corporation is seeking a skilled garage door service technician to diagnose, repair, and maintain residential garage doors and opener systems. You will serve as the face of the company during service visits, ensuring safe, efficient, and high‑quality repairs that meet customer expectations.

Responsibilities include diagnosing issues, performing repairs, explaining options to homeowners, and maintaining detailed service records.

Qualifications

• High school diploma or GED required.
• 1–2 years of garage door service or related mechanical trades experience preferred.
• Valid driver’s license required.

Responsibilities

• Diagnose and troubleshoot garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors and openers.
• Explain repair needs and options to homeowners; provide consultative product recommendations when appropriate.
• Maintain detailed records of service and installation activities, parts used, labor performed, and status.
• Operate tools safely and keep work area clean and organized.
• Maintain inventory of commonly used parts and tools in company vehicle.

Skills

Troubleshooting

Problem solving

Interpersonal communication

Independent work

Garage door systems knowledge

Valid driver’s license

Education

High School Diploma or GED

Job description

Job Description

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. This role serves as the face of our company during service visits, ensuring safe, efficient, and high‑quality repairs that exceed customer expectations.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
• Maintain an appropriate and well‑organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
• Respond to emergency or on‑call service requests on a rotating schedule (if applicable).
• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.

Special Assignments

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.

Experience

A minimum of 1-2 years of experience in Garage Door Service or related mechanical trades.

Education

A minimum of a High School Diploma or GED is required.

Required Skills

• Strong troubleshooting and mechanical skills.
• Excellent problem‑solving and critical‑thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s License.

Work Conditions

• This position involves working at residential customer locations, both indoors (garages) and outdoors, in varying weather conditions including heat, cold, and rain.
• Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs), climbing ladders, working overhead, and using hand and power tools.
• Work may involve confined or awkward spaces, especially in garages or attics where opener systems are mounted.
• Driving to multiple job sites throughout the day is required, and a valid driver’s license is required.
• Standard work hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs.
• Personal protective equipment (PPE), including safety glasses, hard hat, and gloves, must be worn as required.

Physical Requirements

• Ability to work in outside weather conditions.
• Ability to lift up to 75 pounds.
• Repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Working on ladders at varying heights.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job‑related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.