Residential Service Technician

Plumbing Connection; Forest Brook (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Plumbing Connection is seeking a Residential Service Expert dedicated to delivering exceptional plumbing services and educating clients. This hands-on role requires problem-solving skills and mentorship within a supportive team, ensuring quality work and client satisfaction while offering a comprehensive benefits package.

Benefits

$250/month Medical & Dental Insurance Allowance

9 Paid Holidays

PTO Accrual starting at 1 week

Take-Home Plumbing Van

Company-Provided Uniforms

Monday–Friday Work Schedule

Job Stability with Year-Round Work

Variety of Work to Keep Skills Sharp

Skill Development & Career Advancement

Supportive Team Environment

Qualifications

• Hands-on experience in residential plumbing.
• Ability to mentor and train apprentices.
• Strong problem-solving skills, especially in emergency situations.

Responsibilities

• Tackle a wide variety of residential plumbing challenges.
• Lead by example in mentorship for apprentices.
• Provide quality workmanship and clear documentation.

Skills

Problem Solving

Client Communication

Mentorship

Emergency Response

Job description

At Plumbing Connection, we're not just fixing plumbing - we're raising the standard. We're looking for a Residential Service Expert who's ready to take ownership of their craft, share their knowledge, and deliver top-notch service every time they step on a job. We believe your skills are worth more - our tiered pay model ensures you're rewarded for what you bring to the table.

This role is hands-on, high-impact, and built for someone who loves solving problems, educating clients, and mentoring the next generation of plumbers - without getting bogged down in management.

Your Core Responsibilities

Service Excellence:

Tackle a wide variety of residential plumbing challenges - from everyday service calls to more complex diagnostic work - with skill, confidence, and pride.

Problem Solving:

Handle advanced troubleshooting and repairs. If it's tricky, messy, or requires thinking outside the box - you're the one we trust to get it done right.

Apprentice Mentorship:

Lead by example. Offer guidance and on-the-job training to apprentices, helping them sharpen their technical skills and professional habits.

Quality Workmanship:

Deliver clean, code-compliant work every time - no shortcuts, no excuses.

Continuous Learning:

Stay sharp by keeping up with the latest plumbing technologies, tools, and best practices. You bring fresh ideas back to the team.

Emergency Response:

Step up when customers need urgent help. Calm under pressure, quick to act, and focused on safe, effective solutions.

Clear Documentation:

Complete accurate service tickets, time logs, and photo/ video reports.

Inventory Awareness:

Keep your truck organized and stocked - ready to handle whatever the next job throws at you.

Client Connection:

Educate homeowners about their systems, explain repairs clearly, and offer preventive maintenance tips.

Benefits Package (Eligible after 90 Days)

• $250/month Medical & Dental Insurance Allowance
• 9 Paid Holidays
• PTO Accrual starting at 1 week
• Take-Home Plumbing Van
• Company-Provided Uniforms
• Monday–Friday Work Schedule (limited emergency on-call)
• Job Stability with Year-Round Work
• Variety of Work to Keep Skills Sharp
• Skill Development & Career Advancement
• Supportive Team Environment
• Independent Work with Job Satisfaction

What We Expect

Be On Time: Respect the schedule - yours, ours, and the customer's.
Be Fair: Honest communication and ethical work, always.
Be Sharp: Bring the knowledge and experience to back up your decisions in the field.
Be Professional: Clean-cut, clean-truck, clean work - every time.
Be Organized: A neat truck = a prepared tech = a better day.
Be Thorough: Dig deep into evaluations and make sure customers fully understand their options.
Be Adaptable: Every home is different. Every customer is different. You're ready for anything.

If you take pride in your craft, love solving problems, and want to work with a team that supports your growth - we'd love to meet you