Residential Service Tech (56189)

The SEER Group; Spokane (WA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision Insurance

Life Insurance - $15K

Employee discount

Paid time off

Personal Day

Sick time

Paid Holidays

Traditional 401K + Roth IRA with 4% Em

Employer match

Job summary

Sturm Heating and Air conditioning in Spokane, WA is seeking a Residential Service Technician to diagnose, repair, and maintain homeowners' systems. The role emphasizes timely service calls, accurate documentation, and customer satisfaction.

Responsibilities include troubleshooting HVAC, electrical, networking, and smart-home devices, performing required maintenance, and educating customers on proper operation and preventative care.

Qualifications

• High school diploma or equivalent; technical training preferred.
• Previous service, maintenance, or technical repair experience.
• Ability to pass background check and drug screening.
• Valid driver's license with clean driving record.

Responsibilities

• Diagnose and repair residential systems such as HVAC, internet, cable, satellite, security, and smart devices.
• Respond to service calls and troubleshoot issues efficiently.
• Perform maintenance and upgrades on existing systems.
• Test equipment to ensure proper functionality after repairs.
• Educate customers on system use and preventative care.
• Document service calls, repairs, and parts used accurately.
• Maintain tools, equipment, and company vehicles.
• Follow safety guidelines and company procedures.
• Deliver excellent customer service and maintain a professional appearance.

Skills

Troubleshooting

Diagnostic skills

Customer service

Independent work

Time management

Communication skills

Physical ability

Electrical systems knowledge

Networking knowledge

Driving

Education

High school diploma or equivalent

Technical training

Job description

Sturm Heating and Air conditioning is looking for a Residential Service Technician!!

Spokane, WA 99202

The Residential Service Technician is responsible for diagnosing, repairing, and maintaining equipment and systems in customers homes. This role focuses on troubleshooting issues, performing service calls, and ensuring customer satisfaction through timely and effective solutions.

Pay: $32.00 - $34.00 DOE

Visit our website for other opportunities: https://www.sturmheating.com

Responsibilities

• Diagnose and repair residential systems such as internet, cable, satellite, security, HVAC, or smart home devices
• Respond to service calls and troubleshoot technical issues efficiently
• Perform maintenance and upgrades on existing systems
• Test equipment to ensure proper functionality after repairs
• Educate customers on system use and preventative care
• Document service calls, repairs, and parts used accurately
• Maintain tools, equipment, and company vehicles
• Follow safety guidelines and company procedures
• Deliver excellent customer service and maintain a professional appearance

Qualifications

• High school diploma or equivalent (technical training preferred)
• Previous experience in service, maintenance, or technical repair roles
• Knowledge of electrical systems, networking, or mechanical systems (depending on industry)
• Valid drivers license with a clean driving record
• Ability to pass background
• Strong troubleshooting and diagnostic skills
• Effective communication and customer service skills
• Ability to work independently in the field
• Time management and organizational skills
• Comfortable working in various environments (indoors, outdoors, confined spaces, heights)
• Ability to lift-up to 50 lbs.

Benefits

• Health insurance
• Dental insurance
• Vision Insurance
• Company paid Life Insurance - $15K
• Employee discount
• Paid time off
• Personal Day
• Sick time
• Paid Holidays
• Traditional 401K + Roth IRA with 4% Employer match

Qualifications

5+years experienceas an HVAC residential service technician.Must have a validdriverlicense and clean driving history.Able to pass a background and drug screening

Competencies

Ability to work independentlyin a timely manner, making surejobis done correctly the first time.Musthave excellent organizational skills.Must have good oral and writtencommunicationsskills.Observe all company procedures and safety rules.Work as part of our team to ensure customer satisfaction.Able to work in a fast-paced environment.Must have basic computer skills and be able toutilizemobiledevicethroughout thework day.