Residential Service Tech

Sturm Heating and Air Conditioning; Spokane (WA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision Insurance

Company paid Life Insurance - $15K

Paid time off

Personal Day

Sick time

Paid Holidays

Traditional 401K + Roth IRA with 4% MR

Job summary

Sturm Heating and Air conditioning seeks a Residential Service Technician in Spokane, WA to diagnose, repair, and maintain residential systems. You will troubleshoot service calls, perform maintenance, and ensure customer satisfaction with timely and effective solutions.

The role requires strong diagnostics, independence in the field, and the ability to lift up to 50 lbs. A valid driver license and clean driving history are needed.

Qualifications

• High school diploma or equivalent (technical training preferred).
• Prior experience in service, maintenance, or technical repair roles is valued.
• Comfortable working in various environments and lifting up to 50 lbs.

Responsibilities

• Diagnose and repair residential systems such as HVAC, internet, cable or smart home devices.
• Respond to service calls and troubleshoot issues efficiently.
• Perform maintenance and upgrades on existing systems and document work.
• Test equipment after repairs and educate customers on system use and preventative care.
• Follow safety guidelines and maintain tools, vehicles and company equipment.

Skills

Troubleshooting

Customer service

Communication skills

Time management

Organizational skills

Independent worker

Education

High school diploma or equivalent

Technical training preferred

Tools

Smart home devices

HVAC equipment knowledge

Networking basics

Job description

Sturm Heating and Air conditioning is looking for a Residential Service Technician!!Spokane, WA 99202The Residential Service Technician is responsible for diagnosing, repairing, and maintaining equipment and systems in customers’ homes. This role focuses on troubleshooting issues, performing service calls, and ensuring customer satisfaction through timely and effective solutions.Pay: $32.00 - $34.00 DOEVisit our website for other opportunities: https://www.sturmheating.comResponsibilitiesDiagnose and repair residential systems such as internet, cable, satellite, security, HVAC, or smart home devicesRespond to service calls and troubleshoot technical issues efficientlyPerform maintenance and upgrades on existing systemsTest equipment to ensure proper functionality after repairsEducate customers on system use and preventative careDocument service calls, repairs, and parts used accuratelyMaintain tools, equipment, and company vehiclesFollow safety guidelines and company proceduresDeliver excellent customer service and maintain a professional appearanceQualificationsHigh school diploma or equivalent (technical training preferred)Previous experience in service, maintenance, or technical repair rolesKnowledge of electrical systems, networking, or mechanical systems (depending on industry)Valid driver’s license with a clean driving recordAbility to pass backgroundStrong troubleshooting and diagnostic skillsEffective communication and customer service skillsAbility to work independently in the fieldTime management and organizational skillsComfortable working in various environments (indoors, outdoors, confined spaces, heights)Ability to lift-up to 50 lbs.BenefitsHealth insuranceDental insuranceVision InsuranceCompany paid Life Insurance - $15KEmployee discountPaid time offPersonal DaySick timePaid HolidaysTraditional 401K + Roth IRA with 4% Employer match5+ years experience as an HVAC residential service technician. Must have a valid driver license and clean driving history. Able to pass a background and drug screeningCompetenciesAbility to work independently in a timely manner, making sure job is done correctly the first time. Must have excellent organizational skills. Must have good oral and written communications skills. Observe all company procedures and safety rules. Work as part of our team to ensure customer satisfaction. Able to work in a fast-paced environment. Must have basic computer skills and be able to utilize mobile device throughout the work day.