Residential Service Project Coordinator

Namaste solar; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance within 30s

401(k) program

Free RTD EcoPass

Volunteer time off

Job summary

Namaste Solar is seeking a Residential Service Project Coordinator to move service requests from intake through scheduling, execution, and follow-up. You will coordinate priorities across customers, technicians, management, and materials, translating technical findings into actionable steps for each audience.

Strong communication and project-management discipline are essential. The role involves owning the workflow, improving processes, and supporting sales follow-up on opportunities.

Qualifications

• Strong organizational and prioritization skills with the ability to manage multiple active projects.
• Ability to translate system information into clear, practical steps for customers and technicians.
• Comfort with learning and using new software systems and tools.

Responsibilities

• Own and maintain the Residential Service schedule, including De/Re work, and adjust priorities as needed.
• Manage service intake by gathering information, identifying urgency, and determining next steps.
• Coordinate projects from intake to completion with clear scope, materials, and timelines.

Skills

Project coordination

Communication

Team player

Ownership mindset

Education

NABCEP certification

Additional solar/electrical certifications

Tools

Salesforce

Microsoft 365

Scheduling tools

Spreadsheets

Job description

Position Overview

The Residential Service Project Coordinator keeps customer service work moving from intake through scheduling, execution, and follow-up. This customer-facing role coordinates priorities across customers, technicians, management, materials, revenue needs, and service urgency. A key responsibility is communicating basic technical and non-technical information clearly to customers and technicians, translating system information into practical next steps for each audience. The coordinator owns the workflow, applies practical project-management discipline, communicates clearly, and helps improve how Residential Service operates.

Position Responsibilities and Essential Functions

• Own and maintain the Residential Service schedule, including roof-removal and reinstallation (De/Re) work, scheduling ready projects as they come in and adjusting quickly when priorities or field conditions change.
• Manage service intake by reviewing requests, gathering needed customer and system information, identifying urgency, determining the appropriate next step, and actioning the project.
• Manage service projects from intake through completion, making sure the scope is clear, the work is properly scheduled, materials are ready, and customers and technicians know what comes next.
• Serve as a primary customer contact and communicate basic technical and non-technical information clearly to customers, technicians, and internal teams. Translate system issues, field findings, project requirements, and recommended next steps into language appropriate for each audience, while partnering with technicians and management when deeper technical or escalated support is needed.
• Maintain organized, accurate work-order documentation and keep open items from falling through the cracks.
• Coordinate with technicians before and after appointments, track field needs and recurring issues, and report meaningful trends to management.
• Balance department revenue, customer satisfaction, urgency, technician workload, technician morale, and efficient use of field capacity when making scheduling and project decisions.
• Identify bottlenecks, communication gaps, and unnecessary administrative work, then help design and implement practical process improvements.
• Support sales-related work when helpful, including identifying service opportunities and completing follow-up sales calls after estimates are sent.

Project Management Expectations

• Build clear priorities, maintain visibility into active work, and communicate changes before they become problems.
• Accurately identify the scope and expected duration of service projects so scheduling, staffing, materials, and customer expectations are aligned.
• Own project follow-through by identifying next steps, dependencies, and responsible parties, and by escalating blockers when needed.
• Make an initial recommendation on priorities and clear significant priority changes or tradeoffs with the Residential Service Manager.

Ideal Candidate

• Highly organized, detail-oriented, calm under pressure, and comfortable managing several active projects at once.
• A team player who can lead, make practical decisions, follow through, and take ownership of outcomes.
• A strong communicator who can explain basic solar PV, system performance, service findings, and project next steps in clear customer-friendly language, while also providing technicians with accurate and useful project information.
• Able to prioritize work using customer impact, urgency, revenue, resource availability, and technician wellbeing.
• Previous solar experience and working knowledge of residential solar PV system design, components, operation, monitoring, and common service issues.
• NABCEP certification is strongly preferred. Additional relevant solar, electrical, design, or energy-storage certifications are valued.
• Demonstrated interest in PV system design, system function, troubleshooting, and continued technical learning.
• Project coordination or project-management experience is strongly valued. Sales, estimating, or customer-conversion experience is a plus.
• Comfort with Salesforce, Microsoft 365, scheduling tools, spreadsheets, and learning new systems.

Success in the Role

• Work is scheduled and advanced consistently, customers know what to expect, technicians have the information and materials they need, and management has clear visibility into risks, priorities, and open items.
• Customers understand what is happening and what comes next, while technicians receive accurate, concise information that supports efficient field work.
• The coordinator develops the role around where it can provide the greatest value to Residential Service and demonstrates a strong ownership mindset.
• As the role develops, there is an opportunity to take on greater project-management responsibility and support the sales and closeout of service projects.

Compensation and Benefits

• Compensation will be dependent on experience, certifications, and licenses.
• Health and dental insurance within the first 30 days.
• Life insurance, short-term disability, and long-term disability.
• 401(k) program.
• Voluntary life insurance.
• Paid volunteer time.
• Flexible paid time off.
• Free Employee Assistance Program.
• Free RTD EcoPass.
• Discounts to put solar on your home.

Application Deadline

As required by Colorado state law, Namaste Solar must communicate an application deadline for this position. We reserve the right to extend this application deadline with or without notice.

Equal Employment Opportunity

Namaste Solar is committed to cultivating an inclusive environment where people can bring their authentic selves to work. We recognize that diverse teams make strong teams, and we encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.