Residential Service Operations Leader

Overhead Door Company of Wilmington; Wilmington (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Overhead Door Company of Wilmington is seeking a Residential Service Manager to own and elevate the company’s residential service division in southeastern North Carolina. You will lead service technicians and schedulers, streamline processes, and drive profitability through performance management and customer excellence.

The role emphasizes people leadership, systems improvement, and coaching a team toward higher performance, with ownership of growth and service quality.

Qualifications

• Leads and holds people accountable within a service team.
• Strong process-minded and highly organized.
• Understands business performance and numbers.

Responsibilities

• Lead service technicians and schedulers.
• Improve systems around the team and workflows.
• Track performance and tighten processes.
• Improve training and customer conversations.
• Own the profitability and growth of the Service Division.

Skills

Leadership

Organization

Performance mgmt

Process improvement

Coaching

Mechanical aptitude

Customer facing

Ownership mindset

Job description

Overhead Door Company of Wilmington is seeking a Residential Service Manager to own and elevate the company’s residential service division in southeastern North Carolina. You will lead service technicians and schedulers, streamline processes, and drive profitability through performance management and customer excellence.

The role emphasizes people leadership, systems improvement, and coaching a team toward higher performance, with ownership of growth and service quality.