Residential Property Operations Coordinator

Rookwood Properties Incorporated; Cincinnati (OH); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental & vision

PTO & paid holidays

Volunteer Time Off

Life insurance

Disability insurance

401(k) with match

Housing discounts

Cell phone reimbursement

Wellness reimbursement

Tuition assistance

Mileage reimbursement

Employee Assistance Program

Career growth opportunities

Job summary

Rookwood Properties is seeking a Residential Property Administrator to support financial and administrative operations across residential communities in OH, KY, and SC. The role manages centralized resident accounts, collections, utility processing, invoice processing, renewals, and data management with onsite teams and management.

The position requires detail-oriented, organized multitasking, and strong communication.

Qualifications

• Bachelor's degree in business administration, real estate management, accounting, or related field (preferred).
• Proven experience in property management, accounting, administrative support, or related field.
• Strong understanding of property management operations, resident accounts, financial processes and utility processing.
• Excellent attention to detail and strong organizational skills.
• Demonstrated ability to manage multiple tasks and priorities simultaneously.
• Strong written and interpersonal communication skills, with the ability to effectively communicate with onsite employees, vendors, residents, and management.
• Demonstrated ability to research issues, identify discrepancies, and follow through to resolution.
• Ability to work independently while also effectively supporting a team.
• Strong computer skills and the ability to learn and utilize multiple software systems.
• Proficiency in Microsoft Office Suite, Rent Manager, Avid, ePremium, and other relevant software.

Responsibilities

• Oversee delinquent resident account processes, including late fees, NSF payments and fees, eviction filings, and related legal fees.
• Upload required documentation, submit eligible accounts for collections, and process payments received on collection accounts.
• Receive and process payments for collection accounts, laundry, and other miscellaneous income.
• Provide support related to ePay and deposit issues and respond to chargebacks.
• Research and resolve account discrepancies as needed.
• Manage the centralized processing of utility invoices across the portfolio.
• Pull and retrieve applicable utility invoices, review invoices for accuracy and completeness, verify charges and account information, and process invoices.
• Research and resolve discrepancies, coordinate with utility providers and vendors as needed.
• Communicate with onsite teams regarding utility-related questions or issues.
• Maintain accurate utility records and ensure utility invoices are processed timely and accurately.
• Review invoices with fixed pricing to ensure compliance with contract terms.
• Communicate and coordinate to resolution for any pricing discrepancies and credits.
• Review recurring charges associated with monthly renewals to ensure proper rates and charges are documented.
• Identify and communicate discrepancies for correction.
• Provide software support for Avid, ePremium, and other applicable property management systems.
• Provide support to onsite staff through the HelpMe portal and assist with resolving system-related issues.
• Provide updates on the status of construction and renovation units.
• Complete water analysis and maintain accurate related information.
• Perform data entry and provide support for reporting, implementation, and other company initiatives as needed.
• Assist in maintaining consistent administrative processes across the portfolio.
• Identify opportunities to improve efficiency, accuracy, and communication between onsite teams and corporate departments.
• Provide ongoing administrative support to the Portfolio Manager and onsite teams.
• Assist with special projects, research, reporting, and other operational responsibilities as needed.

Skills

Attention to detail

Organizational skills

Written communication

Interpersonal communication

Multitasking

Independent worker

Computer literacy

Education

Bachelor's degree in business/real estate/accounting

Tools

Rent Manager

Avid

ePremium

Microsoft Office Suite

Job description

Rookwood Properties is seeking a Residential Property Administrator to support financial and administrative operations across residential communities in OH, KY, and SC. The role manages centralized resident accounts, collections, utility processing, invoice processing, renewals, and data management with onsite teams and management.

The position requires detail-oriented, organized multitasking, and strong communication.