Residential Property Operations Administrator

Hireology; Cincinnati (OH); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

PTO, MyTime, Floating Holidays, paid/V

Company-paid life insurance

Disability insurance

401(k) with match

Employee housing discounts

Cell phone reimbursement

Health & Wellness reimbursement

Tuition assistance

Mileage reimbursement

Pet insurance

Employee Assistance Program

Career growth opportunities

Job summary

Rookwood Properties is seeking a Residential Property Administrator to support financial and administrative operations across its residential communities in OH, KY and SC. You will manage centralized resident accounts, collections, utility processing, renewals, and data, collaborating with onsite teams, vendors, accounting, and management to ensure accuracy and efficiency.

The role requires strong attention to detail, organization, and independent work with team support, offering competitive

Qualifications

• Bachelor's degree in business administration, real estate management, accounting, or related field (preferred).
• Proven experience in property management, accounting, administrative support, or related field.
• Strong understanding of property management operations, resident accounts, financial processes and utility processing.
• Excellent attention to detail and strong organizational skills.
• Demonstrated ability to manage multiple tasks and priorities simultaneously.
• Strong written and interpersonal communication skills, with the ability to effectively communicate with onsite employees, vendors, residents, and management.
• Demonstrated ability to research issues, identify discrepancies, and follow through to resolution.
• Ability to work independently while also effectively supporting a team.
• Strong computer skills and the ability to learn and utilize multiple software systems.
• Proficiency in Microsoft Office Suite, Rent Manager, Avid,ePremium, and other relevant software.
• Ability to maintain confidentiality and handle sensitive financial and resident information appropriately.

Responsibilities

• Oversee bad debt and collections processes, including late fees, NSF payments, evictions, and related fees.
• Process cash receipts for collection accounts, laundry, and miscellaneous income; resolve chargebacks.
• Manage centralized utility processing; review, verify, and process invoices; coordinate with providers.
• Review fixed-price invoices for contract compliance; resolve pricing discrepancies.
• Support monthly renewals; ensure proper rates and documentation; communicate discrepancies.
• Provide software support for property management systems; assist onsite staff via HelpMe portal.
• Maintain construction/renovation data; perform data entry and support reporting and initiatives.
• Help maintain consistent administrative processes across portfolio; improve efficiency.
• Provide ongoing administrative support to Portfolio Manager and onsite teams.

Skills

Administrative skills

Communication

Attention to detail

Multitasking

Team support

Confidentiality

Education

Bachelor's degree in business/real estate/accounting

Tools

Rent Manager

Avid

ePremium

Microsoft Office

Job description

Rookwood Properties is seeking a Residential Property Administrator to support financial and administrative operations across its residential communities in OH, KY and SC. You will manage centralized resident accounts, collections, utility processing, renewals, and data, collaborating with onsite teams, vendors, accounting, and management to ensure accuracy and efficiency.

The role requires strong attention to detail, organization, and independent work with team support, offering competitive