Residential Property Manager

Century 21 Northwest; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Century 21 Northwest Realty in Glendale, AZ is seeking a Residential Property Manager to oversee daily on-site operations of its residential portfolio. The role focuses on tenant relations, lease administration, and coordinating maintenance to ensure high occupancy and resident satisfaction.

The position is full-time and on-site in Glendale, requiring a Monday–Friday schedule with on-call rotation every 5–6 weeks.

Qualifications

• Strong communication and customer service skills.
• Proficient in property management and lease administration.
• Experience in residential property or real estate management.
• Solid organizational and time-management abilities.
• Comfort with property management software and office apps; AppFolio a plus.
• Ability to handle conflict resolution and problem-solving.
• Knowledge of Arizona landlord-tenant laws is beneficial.

Responsibilities

• Oversee daily operations of residential properties in the Century 21 Northwest portfolio.
• Manage tenant relationships and respond to inquiries and service requests.
• Coordinate maintenance and property inspections; ensure properties are well-maintained.
• Handle lease administration: renewals, move-ins/outs, rent collection; maintain records.
• Collaborate with internal teams and vendors; support owner communications.
• Aim to improve occupancy, retention, and overall resident satisfaction.

Skills

Communication

Customer Service

Property Management

Lease Administration

Organizational Skills

Conflict Resolution

Regulatory Knowledge

Arizona Licensing

Education

High School Diploma or Equivalent

Arizona Real Estate License in Process

Tools

AppFolio

Job description

Company Description

Century 21 Northwest Realty is focused on making the home buying process clear, personalized, and memorable for each client. The company supports home buyers in Phoenix and surrounding areas with both market insights and community-focused information, emphasizing strong schools, safe neighborhoods, and vibrant communities. To simplify a complex process, Century 21 Northwest Realty created “Your Home Headquarters” (YourHomeHQ), an online resource that addresses every aspect of real estate, from trends and interest rates to family-centered needs. Team members are dedicated to guiding buyers through unique situations and helping them make confident, informed decisions in the Arizona housing market.

Role Description

The Residential Property Manager is a full-time, on-site position based in Glendale, AZ, responsible for overseeing daily operations of residential properties within the Century 21 Northwest portfolio. This role includes managing tenant relationships, responding to resident inquiries and service requests, coordinating maintenance and repairs, conducting property inspections, and ensuring properties are well-maintained and compliant with company standards. The Property Manager will handle lease administration, including renewals, move-ins, move-outs, and rent collection, while maintaining accurate records and documentation. This role also involves collaborating with internal teams and vendors, supporting owner communications, and contributing to occupancy, retention, and overall resident satisfaction.

Qualifications

• Strong Communication and Customer Service skills, with the ability to interact professionally and respectfully with residents, owners, vendors, and colleagues.
• Proficiency in Property Management and Lease Administration, including managing Leases, renewals, rent collection, and compliance with relevant policies and regulations.
• Experience in residential property or real estate management, preferably in a similar on-site role.
• Solid organizational and time-management abilities, with attention to detail and accurate record-keeping.
• Comfort with property management software and basic office applications (e.g., email, spreadsheets, databases). Proficiency with AppFolio a plus.
• Ability to handle conflict resolution and problem-solving in a fair, consistent, and professional manner.
• Knowledge of local housing regulations and Arizona landlord-tenant laws is beneficial.
• High school diploma or equivalent required; must be licensed in Arizona as a realtor or in the process of obtaining your license.
• Work schedule is Monday through Friday and being available to be on call every 5 to 6 weeks.