Residential Property Manager

gables; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus program

Job summary

Gables Residential is seeking a General Manager to lead an on-site team at a Denver property. The role focuses on delivering Signature Service, driving leasing and revenue, and developing top-performing teams to achieve investor returns.

You will be responsible for managing day-to-day operations, coordinating with marketing and maintenance, and ensuring adherence to DEI and sustainability initiatives within the community.

Qualifications

• Proven leadership experience in residential property management.
• Strong track record delivering revenue and occupancy goals.
• Experience building and coaching high-performing on-site teams.
• Ability to implement company initiatives and operating standards.

Responsibilities

• Lead leasing and on-site operations to drive occupancy and revenue.
• Recruit, manage and develop on-site staff across all roles.
• Plan and facilitate inclusive team meetings and performance reviews.
• Ensure training compliance and alignment with company standards.
• Maintain strong relationships with communities and departments within Gables.
• Monitor financial performance, budgets, and NOI; implement cost controls.
• Oversee sales, lease renewals, move-ins/outs to maximize retention.

Skills

Leadership

Sales & Marketing

Customer service

Team development

Operations management

Job description

At Gables, Service is our signature amenity. We pride ourselves in providing exceptional service every day to our residents, associates, the environment, the communities we operate in, and investors that believe in us. We feel that the small things we can each contribute daily will impact the greater good. Interested to find out how you can do your part?

The General Manager role is the core of the Gables Residential organization and impacts success each day. If you have a passion for providing exceptional living experiences for residents, developing top-performing teams, delivering "Signature Service" and providing impactful returns to investors, our General Manager position was created for you!

Compensation: Salaried exempt position. Bonuses are based on the current bonus program.

Sales and Leadership:

• As the subject matter expert to all visitors to the community, effectively and enthusiastically tour, lease, and move in prospective residents


• Effectively recruit, manage, and develop all on-site positions to achieve performance goals while fostering an inclusive workspace where diversity is celebrated


• Consistently plan, lead, and facilitate inclusive meetings to update the team on organizational initiatives, discuss performance goals and create an open forum for feedback from the team on community performance and operations


• Ensure the team is completing all required training as well as make recommendations and partner with training to facilitate any additional development needs


• Ensure compliance with and communicate the importance of organizational standards as well as organizational strategic objectives and safe work practices


• Develop positive relationships with other communities and departments within the Gables organization to ensure optimal results are achieved through collaboration and cooperation


• Manage overall team performance including, but not limited to, completing performance reviews, and submitting all HR and payroll-related forms and activities in a timely and accurate manner


• Establish and implement leasing goals, while monitoring an effective lease expiration program


• Be a promoter of Gable's initiatives including but not limited to Sustainability, DEI, and Resident Engagement Programs

Marketing:

• Review weekly reports to update pricing and marketing programs and make recommendations to drive effective sales and marketing plans, effectively maximizing rental income opportunities resulting in high occupancy


• Ensure marketing, management and advertising of apartment homes follow local, state, and federal housing regulations


• Actively participate in marketing alongside the team by participating in local employer outreach, updating social media, promoting resident referrals, and attending local networking events


• Effectively maintain product knowledge of community and competition through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.


• Train the team to understand how each of their individual roles contributes to the success of asset performance, customer relations, and overall organizational success


• Manage and direct the sales teams marketing efforts to effectively meet sales goals

Customer Experience:

• Stand, move from behind the desk if applicable, and greet all prospective and current residents warmly with genuine and focused attention


• Ensure the residents in our community receive Signature Service through the management and timely follow-up of customer requests


• Maintain an excellent customer service relationship by ensuring all team members adhere to Gables Customer Experience organizations standards


• Maintain Ratings & Review expected performance level, response time, and solicitation of them from our residents, based on requirements set forth by your Regional Marketing Manager


• Ensure all customer complaints are handled promptly and appropriately


• Ensure that residents have exceptional move-in as well as move-out experiences

Operating Standards:

• Take ownership of the full financial performance of the asset including consistent monitoring of income and expenses


• Manage NOI performance by implementing effective cost control measures and revenue growth initiatives; identify trends and recommend strategies to achieve the highest possible NOI


• Work closely with our Customer Care Center to keep communication lines open and provide timely feedback and ensure CCC transactions are being completed in accordance with Gables operating standards


• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis


• Oversees sales, lease renewal, move-in, and move-out processes to influence resident retention


• Manage sales team - set goals, motivate the team to achieve set goals, and work to develop performance improvement plans


• Develop yearly operating budgets/forecasts and sal