Residential Program Supervisor – Youth Services

The Guild for Human Services; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Guild for Human Services is seeking a dedicated professional to manage daily operations, staff supervision, and resident support at Willow House. The role focuses on empowering individuals with intellectual disabilities, ensuring an enriched quality of life, meaningful community participation, and a safe, well-maintained home environment.

The successful candidate will oversee staff scheduling, hiring, and evaluations, manage household finances, medical needs, and regulatory documentation

Qualifications

• Bachelor’s degree in special education, psychology, human services or related field preferred.
• Strong oral and written communication skills in English.
• At least 1 year of residential management experience and 2 years direct support experience with developmental disabilities population.
• Excellent organization and time management skills.
• Reliable transportation to multiple residential locations in Massachusetts.
• MAP certification or ability to pass MAP within first 90 days.
• Must undergo background record check requirements.

Responsibilities

• Directly schedule, monitor, supervise, and evaluate all staff within the assigned residence.
• Participate in the hiring, interviewing and disciplinary action processes.
• Provide residents with an enriched quality of life in their community.
• Ensure residential data collection systems, logs and records are up to date.
• Oversee day-to-day cleanliness and upkeep of the home and identify repairs.
• Oversee expenditures for household and health-related supplies.
• Complete reports and assessments using HCSIS (DDS) and E-SPED (DEEC).
• Administer and record medications in compliance with MAP, and coordinate with pharmacy/nursing.
• Develop ISP/IEP components for residents and ensure timely submission.
• Monitor progress toward ISP/IEP goals on a quarterly basis.
• Coordinate Doctors’ appointments and medical needs with nursing.
• Maintain communication with families, day programs, and external agencies weekly.

Skills

Effective communication

Organization & time management

Supervisory skills

Driver's license

MAP coordination

Microsoft Office

Education

Bachelor’s degree in special education, psychology, human services or related field

Tools

Microsoft Office Suite

Job description

The Guild for Human Services is seeking a dedicated professional to manage daily operations, staff supervision, and resident support at Willow House. The role focuses on empowering individuals with intellectual disabilities, ensuring an enriched quality of life, meaningful community participation, and a safe, well-maintained home environment.

The successful candidate will oversee staff scheduling, hiring, and evaluations, manage household finances, medical needs, and regulatory documentation