Residential Program Supervisor (Evenings)

Lawrence Hall; Chicago (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

FSA

Job summary

Lawrence Hall, a Chicago-based nonprofit, seeks a Residential Program Supervisor (Evenings) to lead and oversee our 24-hour Child & Family Treatment Center (CFTC) residential program for youth ages 8-18. You will supervise direct care staff, ensure safety and structure, and respond to emergencies with trauma-informed strategies.

The role emphasizes calm leadership, crisis management, and a commitment to youth healing and growth in a residential setting.

Qualifications

• Bachelor’s degree and at least one year of related experience in human services, social services, behavioral health, education, or a related field; OR High School Diploma/GED and five years of related human services experience.
• Demonstrated leadership, communication, and problem-solving skills.
• Valid Illinois driver’s license with an acceptable driving record.
• Ability to successfully complete required background checks and drug screening.
• Ability to work evenings, weekends, and holidays as scheduled.

Responsibilities

• Supervise, coach, and support Youth Treatment Specialists to ensure high-quality care and adherence to program expectations.
• Maintain safety, staffing coverage, schedules, and daily residential operations during evening shifts.
• Respond to behavioral incidents and crisis situations using trauma-informed de-escalation techniques and intervention strategies.
• Complete required documentation, incident reports, and shift communications accurately and timely.
• Coordinate youth transportation, medical appointments, emergency responses, and other operational needs.
• Collaborate with clinical, educational, and residential teams to support treatment goals and positive youth outcomes.

Skills

Leadership

Communication

Problem solving

Education

Bachelor's degree

High School Diploma/GED with 5 years experience

Job description

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma. Lawrence Hall is committed to helping young people build resilience, strengthen connections, and achieve long-term success through trauma-informed, community-based support. Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

Who We Are

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma. Lawrence Hall is committed to helping young people build resilience, strengthen connections, and achieve long-term success through trauma-informed, community-based support. Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

About the Role

The Residential Program Supervisor (Evenings) provides leadership and oversight for residential programming during afternoon and evening hours within our Child & Family Treatment Center (CFTC), a 24-hour residential program serving youth ages 8-18 referred by DCFS and ISBE. This position is responsible for ensuring a safe, structured, and supportive environment for youth while supervising direct care staff and responding to critical incidents and emergencies. This is an excellent opportunity for someone who is a confident leader, remains calm in crisis situations, and is passionate about supporting youth on their path toward healing and growth.

What You’ll Do

• Supervise, coach, and support Youth Treatment Specialists to ensure high-quality care and adherence to program expectations.
• Maintain safety, staffing coverage, schedules, and daily residential operations during evening shifts.
• Respond to behavioral incidents and crisis situations using trauma-informed de-escalation techniques and intervention strategies.
• Complete required documentation, incident reports, and shift communications accurately and timely.
• Coordinate youth transportation, medical appointments, emergency responses, and other operational needs.
• Collaborate with clinical, educational, and residential teams to support treatment goals and positive youth outcomes.

Who We’re Looking For

Required

• Bachelor’s degree and at least one year of related experience in human services, social services, behavioral health, education, or a related field; OR High School Diploma/GED and five years of related human services experience.
• Demonstrated leadership, communication, and problem-solving skills.
• Valid Illinois driver’s license with an acceptable driving record.
• Ability to successfully complete required background checks and drug screening.
• Ability to work evenings, weekends, and holidays as scheduled.

Preferred

• Experience working in residential care, child welfare, behavioral health, youth development, or a related setting.
• Experience with crisis intervention and trauma-informed care practices.
• Previous staff supervision or team leadership experience.

Position Requirements & Work Environment

• Work Location: Child & Family Treatment Center (CFTC), 4833 N. Francisco Ave., Chicago, IL 60625.
• Schedule: Full-time evening shift; typically 1:00 PM-11:00 PM or 3:00 PM-11:00 PM, including weekends and holidays as assigned.
• Travel/Driving: Must be able to transport youth and respond to program-related transportation needs.
• Physical Requirements: Requires frequent movement throughout the facility and the ability to kneel and safely return to a standing position without assistance as part of crisis intervention responsibilities.
• Work Environment: Residential treatment setting serving youth with emotional and behavioral challenges requiring consistent supervision and support.
• Other Position Requirements: Must successfully complete all required background checks, pre-employment screenings, and training requirements.

Compensation and Benefits

We care about the well-being of our employees and are proud to offer a comprehensive and competitive total rewards package that includes:

• Salary: $20.10-$23.00 per hour. Compensation is based on a set hourly rate and may vary based on education and experience.
• Overtime opportunities available.
• Average of 17-25 days PTO + 9 holidays.
• Medical insurance (HMO and PPO options).
• Dental insurance (HMO and PPO options).
• Vision insurance.
• 401(k) with up to 5% employer match and auto-vesting.
• Flexible Spending Accounts (FSA) for Medical and Dependent Care.
• Pre-tax commuter benefits for parking and transit.
• 100% employer-paid Basic Life and AD&D Insurance.
• Voluntary Life Insurance for employees, spouses, and children.
• Accident and Critical Illness Insurance.
• Short-Term and Long-Term Disability coverage.
• 100% employer-paid Employee Assistance Program (EAP).
• Wellness Reimbursement Program.
• Employee Referral Bonus up to $1,500.
• Public Service Loan Forgiveness eligibility.

This position meets the FLSA requirements for Non-Exempt.

Equal Opportunity Employer M/F/D/V.

Following job offer acceptance, all new hires are required to complete a background check through the Illinois Department of Children and Family Services (DCFS). Individuals who have lived outside of Illinois may also be subject to out-of-state checks, which can take up to eight weeks to process. While these checks are pending, candidates should continue completing all other pre-boarding requirements. Employment may begin once all pre-boarding steps are complete and DCFS clearance has been received.

Following job offer acceptance, all new hires are required to complete a background check through the Illinois Department of Children and Family Services (DCFS). Individuals who have lived outside of Illinois may also be subject to out-of-state checks, which can take up to eight weeks to process. While these checks are pending, candidates should continue completing all other pre-boarding requirements. Employment may begin once all pre-boarding steps are complete and DCFS clearance has been received.