Residential Supervisor

Lawrence Hall; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

FSA

Job summary

Lawrence Hall is a Chicago-based nonprofit that operates a 24-hour residential treatment program for youth ages 8-18. The Residential Youth Unit Coordinator role provides day-to-day leadership, supervising direct care staff and coordinating treatment delivery to ensure safe, structured, and individualized care.

This onsite, full-time position emphasizes hands-on leadership, mentoring staff, and fostering an empowering environment where youth heal and grow.

Qualifications

• Minimum of five years of related experience if using High School Diploma or GED pathway.
• Experience with youth ages 8-18 who have trauma or behavioral health challenges is preferred.
• Knowledge of crisis intervention, behavior management, and de-escalation strategies.

Responsibilities

• Oversee day-to-day unit operations and supervise staff.
• Ensure treatment plans are implemented trauma-informed and youth-centered.
• Mentor staff through supervision and feedback.
• Monitor safety, conduct rounds, and support crisis intervention.
• Foster positive relationships with youth, families, and community partners.
• Participate in hiring, staff development, and quality improvement.

Skills

Leadership

Crisis intervention

Communication

Problem solving

Staff development

Education

Bachelor's degree in Human Services

High School Diploma or GED

Job description

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

Our Child & Family Treatment Center (CFTC) is a 24-hour residential treatment program serving youth ages 8-18 who are experiencing emotional and behavioral challenges. Through individualized treatment plans, family engagement, and trauma-informed care, we help young people heal from abuse, neglect, and trauma while developing the skills needed to thrive in their families and communities.

Who We Are

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

Our Child & Family Treatment Center (CFTC) is a 24-hour residential treatment program serving youth ages 8-18 who are experiencing emotional and behavioral challenges. Through individualized treatment plans, family engagement, and trauma-informed care, we help young people heal from abuse, neglect, and trauma while developing the skills needed to thrive in their families and communities.

About the Role

As a Residential Youth Unit Coordinator, you will provide day-to-day leadership and oversight for a residential treatment unit, ensuring youth receive safe, structured, and individualized care. This role supervises direct care staff, coordinates treatment implementation, promotes a positive therapeutic milieu, and supports youth as they work toward their treatment goals.

This is an excellent opportunity for someone who enjoys hands-on leadership, coaching and mentoring staff, and creating supportive environments where youth can heal, grow, and succeed.

What You’ll Do

• Oversee daily unit operations, including staff supervision, scheduling, treatment coordination, and maintaining program resources.
• Ensure youth treatment plans are implemented consistently through trauma-informed and youth-centered practices.
• Coach, mentor, and supervise staff through formal supervision, on-the-job guidance, and performance feedback.
• Monitor unit safety, conduct routine rounds, support crisis intervention efforts, and ensure compliance with agency policies and procedures.
• Build positive relationships with youth, families, staff, and community partners while fostering an inclusive and affirming environment.
• Participate in hiring, staff development, quality improvement initiatives, and program planning to enhance outcomes for youth.

Who We’re Looking For

Required

• Must be at least 25 years of age.
• Valid Illinois driver’s license.
• High School Diploma or GED with five years of related experience; OR Bachelor’s degree in Human Services or a related field.
• Minimum of one year of direct experience working with youth ages 8-18 who have experienced trauma, behavioral health challenges, or developmental disabilities.
• Knowledge of crisis intervention, behavior management, and de-escalation strategies.
• Strong leadership, communication, organizational, and problem-solving skills.
• Demonstrated ability to take initiative, work independently, and support youth through an empowerment-focused approach.

Preferred

• Experience in residential treatment, child welfare, behavioral health, or youth development programs.
• Previous supervisory or team leadership experience.
• Experience supporting LGBTQ+ youth and creating affirming environments.
• Knowledge of trauma-informed care and therapeutic milieu practices.

Position Requirements & Work Environment

• Work Location: Child & Family Treatment Center (CFTC), 4833 N. Francisco Ave., Chicago, IL 60625.
• Schedule: Full-time, onsite position. Typical second-shift schedule is 1:00 PM-9:00 PM or 3:00 PM-11:00 PM, five days per week, including weekends.
• Travel/Driving: Must maintain a valid driver’s license and be able to transport youth or travel for program-related needs when necessary.
• Physical Requirements: Ability to respond to crises, perform unit rounds, and actively supervise youth in a residential environment.
• Work Environment: Residential treatment setting serving youth with emotional, behavioral, and trauma-related challenges.
• Other Position Requirements: Flexibility to ensure adequate staffing coverage, youth safety, and participation in on-call responsibilities as needed.

Compensation and Benefits

We care about the well-being of our employees and are proud to offer a comprehensive and competitive total rewards package that includes:

• Hourly Rate: $21.54-$24.00 per hour. Compensation is based on a set hourly rate and may vary based on education and experience.
• Overtime opportunities available.
• Average of 17-25 days PTO + 9 holidays.
• Medical insurance (HMO and PPO options).
• Dental insurance (HMO and PPO options).
• Vision insurance.
• 401(k) with up to 5% employer match and auto-vesting.
• Flexible Spending Accounts (FSA) for Medical and Dependent Care.
• Pre-tax commuter benefits for parking and transit.
• 100% employer-paid Basic Life and AD&DD Insurance.
• Voluntary Life Insurance for employees, spouses, and children.
• Accident and Critical Illness Insurance.
• Short-Term and Long-Term Disability.
• 100% employer-paid Employee Assistance Program (EAP) for free counseling and life resources.
• Wellness Reimbursement Program.
• Employee Referral Bonus up to $1,500.
• Continuing Education Units (CEUs) for licensed employees.
• Public Service Loan Forgiveness.

Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer M/F/D/V.

Background Check Requirement

Following job offer acceptance, all new hires are required to complete a background check through the Illinois Department of Children and Family Services (DCFS). Individuals who have lived outside of Illinois may also be subject to out-of-state checks, which can take up to eight weeks to process. While these checks are pending, candidates should continue completing all other pre-boarding requirements. Employment may begin once all pre-boarding steps are complete and DCFS clearance has been received.

FLSA Determination

This position meets the FLSA requirements for Non-Exempt.

Encouragement to Apply

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of essential functions. We look forward to your application.