Residential Program Supervisor - Clarendon

Pine Street Inn; Boston (MA); On-site; USD 61,000 - 68,000; Full time

Job summary

Pine Street Inn in Boston is seeking a Residential Program Supervisor to lead an evening and overnight team delivering housing support, case management, and clinical services to tenants. The role emphasizes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care to promote tenants’ self-sufficiency.

You will hire, train, and supervise staff, ensure licensing compliance, coordinate with Case Management and Property Management, and participate in a rotating on-call schedule to respond

Qualifications

• High School Diploma is required.
• 5 years of clinical supervisory experience or equivalent in substance abuse/mental health.
• Bilingual Spanish/English preferred.

Responsibilities

• Hire, train, and supervise residential staff.
• Ensure licensing and regulatory compliance.
• Coordinate with Case Management and Property Management teams.
• Provide leadership in crisis situations and participate in 24/7 on-call coverage.

Skills

Clinical supervisory experience

Bilingual Spanish/English

Crisis management

Education

High School Diploma

Job description

Description

SCHEDULE: 40 hours per week; Monday through Friday 4pm-12:30am with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation required.

Pays $61,464.00-$67,610.40/annually DOE, (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 140 Clarendon Street, Boston MA

SUMMARY OF THE POSITION:

Pine Street Inn Supportive Housing provides comprehensive residential, case management, and clinical support services to Supportive Housing tenants. The Residential Program Supervisor directly supervises a residential team of evening and overnight residential counselors and house managers. The residential services team provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention in the evening and overnight shifts, and in coordination with the Case Management team and Property Management team.

The Supervisor is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Harm Reduction, and Trauma Informed Care), resident engagement activities, and ensures the provision of high-quality support on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with the same. The supervisor will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this residential team in collaboration with other stakeholders.

The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an on-call rotating schedule. The individual will be self-motivated, with solid communications skills, capable of creating policies, procedures and plans in coordination with their team members and program leadership. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain a positive working relationship with our neighbors.

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally, an annual CORI review will be conducted for the Supervisor. Acceptable results of annual credentialing and CORI reviews will be required of the Supervisor.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma
• 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.

PREFERRED:

• Training in Motivational Interviewing and the Stages of Change model.
• Knowledge of and strong commitment to harm reduction philosophy, principles and practices.
• Bi-lingual – Spanish/English

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Prior experience working with homeless individuals and/or supportive housing.
• Three years’ direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.

PREFERRED:

• Knowledge of landlord/tenant procedures, and/or subsidized housing programs.
• Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
• Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing Experience with Trauma-Informed Care
• Bilingual in Spanish and English.