Residential Program Manager – Brain Injury Services

Nichols College; Dudley (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Advocates seeks a Residential Program Manager for Brain Injury Services to oversee program administration with leadership, supervision, and clinical support, promoting community inclusion, self-advocacy, and individual rights.

The role requires a Bachelor’s degree plus two years of related experience (or a high school diploma with extensive experience), strong communication and computer skills, and a valid driver’s license to transport clients.

Qualifications

• Bachelor’s Degree with two years of program experience, or a high school diploma with substantial related experience.
• Excellent verbal and written communication; good judgment.
• Basic computer knowledge.
• High energy, strong interpersonal skills, and ability to function in a team.
• Valid driver’s license and access to an operational vehicle.
• Experience with diverse populations preferred.

Responsibilities

• Manage administrative processes in consultation with the Administrative Director.
• Assist with development, review, updates, revisions and enforcement of program policies and procedures.
• Supervise and evaluate assigned staff; ensure certifications and training.
• Develop and monitor staff schedules for program coverage.
• Participate in admissions and discharge planning including intake, psychosocial assessments.
• Coordinate service planning with residents, guardians and/or family annually.
• Assist individuals with obtaining services and entitlements.
• Maintain sturdy communication with outside agencies.
• Interpret and monitor program budgets.

Skills

Communication skills

Driver's license

Computer literacy

Team player

Verbal and written communication

Education

Bachelor’s Degree

Two years of program experience

High School Diploma

Years of related experience

Tools

N/A

Job description

Residential Program Manager – Brain Injury Services

and the job listing Expires on September 14, 2026

The Program Manager is responsible for overseeing the administration of the assigned program by providing leadership, supervision, guidance, and clinical support. This role actively promotes community inclusion, self-advocacy, and individual rights.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

High School Diploma/GED

Responsibilities

• Manage administrative processes and requirements in consultation with the Administrative Director and assures high quality of supports within programs.
• Assist with the development, review, updates, revisions and enforcement of policies and procedures for the program in accordance with funding and Advocates’ regulations.
• Supervise and evaluate assigned staff. Ensure that staff receives appropriate certifications and training to perform duties adequately.
• Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
• Participate in admission process of residents and develops discharge plans, to include intake, psychosocial assessments, and development of appropriate resident services.
• Coordinate service planning and other meetings with residents, guardians and/or family members a minimum of once annually according to program funding requirements.
• Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
• Maintain sturdy communication and relationships with outside agencies.
• Interpret and monitor program budgets.

Qualifications

• Bachelor’s Degree and two years of program experience, or three high school diploma and years’ related experience. Background in administrative functions including supervision of staff, hiring, terminations, staff development and evaluation.
• Ability to communicate effectively verbally and in writing and ability to use good judgment.
• Must have basic computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must hold a valid driver’s license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.