Residential Program Manager - Brain Injury Services

Advocates; Worcester (MA); On-site; USD 51,000 - 55,000; Full time

Job summary

Advocates is a nonprofit organization serving people with developmental or mental health challenges. We seek a Program Manager to oversee program administration, provide leadership, supervision, and clinical support.

The role emphasizes community inclusion, self-advocacy and individual rights, with a Mon–Fri schedule and a salary range of $50,960–$55,120. High School Diploma/GED is required; Bachelor's degree and related experience are preferred.

Qualifications

• Bachelor's Degree with 2 years of program experience, or 3 years of high school diploma with related experience.
• Experience in supervision of staff, hiring, terminations, staff development and evaluation.

Responsibilities

• Manage administrative processes with the Administrative Director.
• Develop, review, update policies and procedures per funding and Advocates' regulations.
• Supervise and evaluate staff; ensure certifications and training.
• Develop and monitor staff scheduling for coverage and economy.
• Participate in admission process and develop discharge plans.
• Coordinate service planning meetings with residents, guardians and family annually.
• Assist individuals with obtaining services and entitlements.
• Maintain relationships with outside agencies.
• Conduct staff meetings.
• Interpret and monitor program budgets.

Skills

Program management

Staff supervision

Communication

Budget monitoring

Team collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Basic computer skills

Job description

Overview

Salary: $50,960-$55,120

Schedule: Monday through Friday 9am-5pm

The Program Manager is responsible for overseeing the administration of the assigned program by providing leadership, supervision, guidance, and clinical support. This role actively promotes community inclusion, self-advocacy, and individual rights.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We'rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Manage administrative processes and requirements in consultation with the Administrative Director and assures high quality of supports within programs.
• Assist with the development, review, updates, revisions and enforcement of policies and procedures for the program in accordance with funding and Advocates' regulations.
• Supervise and evaluate assigned staff. Ensure that staff receives appropriate certifications and training to perform duties adequately.
• Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
• Participate in admission process of residents and develops discharge plans, to include intake, psychosocial assessments, and development of appropriate resident services.
• Coordinate service planning and other meetings with residents, guardians and/or family members a minimum of once annually according to program funding requirements.
• Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
• Maintain sturdy communication and relationships with outside agencies.
• Conduct staff meetings.
• Interpret and monitor program budgets.

Qualifications

• Bachelor's Degree and two years of program experience, or three high school diploma and years' related experience. Background in administrative functions including supervision of staff, hiring, terminations, staff development and evaluation.
• Ability to communicate effectively verbally and in writing and ability to use good judgment.
• Must have basic computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.