Residential Program Manager

ResCare Community Living; Indianapolis (IN); On-site; USD 55,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to lead service delivery in group homes. This role involves managing staff, ensuring compliance with regulations, and delivering high-quality care to individuals with disabilities. With a focus on operational excellence, you will oversee training, incident management, and financial compliance, making a significant impact on the lives of those served. Join a team committed to enhancing the quality of life for individuals in need, and bring your passion for service management to a rewarding position in a supportive environment.

Qualifications

• Degree in Human Services or related field with 2 years of experience required.
• Supervisory experience preferred.

Responsibilities

• Manage service delivery in group homes ensuring quality care.
• Supervise staff and coordinate incident investigations.
• Ensure compliance with state and federal guidelines.

Skills

Management Skills

Supervisory Skills

Behavior Management Techniques

Crisis Management

Education

Degree in Human Services

Relevant Field Degree

Job description

Our Company

ResCare Community Living

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Responsibilities

• Direct, manage and administer the coordination and service delivery components of programs that service individuals/consumers in a group home setting.
• Supervise the delivery of service and ensure individuals and consumers are receiving the highest quality care.
• Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual/consumer health needs, behavior management techniques, and emergency procedures.
• Serve as a liaison between the community and agencies in the service delivery system, family/guardians and the agency.
• Ensure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements and company policy at all times.
• Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.
• Serve as on-call support for group homes.
• Ensure payroll and billing is completed accurately and timely.
• Oversee the Accounts Payable for group homes.
• Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person’s Individual Program Plan.
• Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future.
• Serve as member of agency management team.
• Hire, train, evaluate, and monitor any other assigned personnel, completing timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions.
• Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.
• Other duties as assigned.

Qualifications

• Degree in Human Services field or related field and minimum of two years working directly with Elderly and Developmentally Disabled required, or equivalent combination of education and experience.
• Two years supervisory experience preferred.

About our Line of Business

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $55,000.00 / Year