Residential Program Manager

Next Steps Community Services LLC; Effingham (IL); On-site; USD 52,000 - 58,000; Full time

Job summary

Next Steps Community Services is seeking a Residential Program Manager for an adult group home in Effingham. The role requires directing daily operations, coordinating supports, and ensuring compliance with health, safety, and regulatory standards.

The successful candidate will liaise with Area Agencies, families, guardians, and external professionals to ensure high-quality services and optimal outcomes for individuals with developmental and related needs.

Qualifications

• Previous experience in direct care or residential settings is required.
• Valid driver’s license and ability to meet state requirements.
• Must be 21+ and authorized to work in the United States.

Responsibilities

• Provide direct oversight of an adult residential program and ensure wellness.
• Serve as liaison between Next Steps and agencies, families, guardians, and providers.
• Ensure documentation accuracy and adherence to licensing and certifications.

Skills

Program management

Leadership

Communication

Teamwork

Crisis prevention

Education

High School Diploma or GED

Job description

Welcome to Next Steps Community Services!

Next Steps Community Services is a New Hampshire-based organization offering therapeutic, person-centered residential support for adults with developmental disabilities, mental health conditions, and related behavioral needs. With a compassionate, trained team and a continuum of care designed to help individuals build skills, achieve personal goals, and live their best lives, Next Steps is committed to empowering people on their journey toward independence and well-being.

Opening in: Effingham, NH

Openings:

• Residential Program Manager

Compensation:

• $52K-$58K/Year Plus an Excellent Benefits Package!

Hiring Requirements:

• Previous Experience Required
• High School Diploma, or G.E.D.
• Valid Driver’s License
• Must be at least 21 years old
• Must be willing to complete a criminal background check
• Must be authorized to work in the United States

Work Environment: Group Home for Adults with Developmental Disabilities

Supervises: Direct Support Professionals and Team Leaders

Summary: The Program Manager has direct oversight of an adult residential program providing support to individuals diagnosed with intellectual and developmental disabilities. The Program Manager is the direct liaison between Next Steps and the Area Agencies and or funding sources, family members, guardians, external health care professionals and any other ancillary service providers. The Program Manager is responsible to ensure the overall physical and mental health and wellness of the individuals and to assist them in attaining their goals. The Program Manager is responsible in ensuring the highest quality of services are being delivered to the individuals. The Program Manager is responsible in ensuring that the program is adhering to all certification and licensing requirements. The Program Manager is responsible for the accurate and timely completion of all program and client documentation.

Do you like to work with people?

Staff assists each individual to become more productive and active members of their community. Next Steps Community Services offers onsite services and supports provided by highly trained staff. This includes an array of services to enhance the quality of life for each person served. Individualized clinical and behavioral treatment; counseling services; independent living skill development; vocational/educational skill development; and relationship-oriented coaching, mentoring, and teaching are the staples offered at this program.

Ongoing Training: We provide all staff training and staff are paid to attend these trainings. First Aid, CPR, MOAB, Medication Administration Program, Fire Safety, OSHA, Human/Client Rights Training.

Candidates with the following experience are encouraged to apply:

• DSP Team Lead, Direct Support Professional (DSP), Caregiver, Residential Counselor, Support Staff, Direct Care Staff, or Group Home Staff experience
• Background in human services or direct care roles.

Candidates with knowledge in any of these areas are encouraged to apply:

• Supporting individuals with developmental or intellectual disabilities, including Autism Spectrum Disorder (ASD)
• Person-centered support, behavioral support, and positive behavior strategies
• Independent living skills, life-skills coaching, community integration, and daily living support

Helpful skills for success in this role include:

• Program management & leadership
• Medication administration (as permitted by state guidelines)
• Meal preparation and documentation
• Safety monitoring and crisis prevention
• Strong communication, empathy, patience, reliability, teamwork, problem-solving, and compassionate care

Next Steps Community Services assures equal opportunity and public access and, if necessary, affirmative action in all its policies regarding employment and provision of services. Next Steps does not discriminate in its hiring, programs, or policies based on race, color, creed, religion, ancestry, national origin, age, disability, sex, marital status, or sexual orientation.