Residential Program Leader

Mab Community Services Inc; Framingham (MA); On-site; USD 53,000 - 64,000; Full time

Job summary

MAB Community Services in Framingham, MA seeks a Residential Coordinator to supervise Residential Counselors and cluster home staff, ensuring quality care and person-centered planning for individuals. The role builds relationships with community stakeholders and leads home operations.

Responsibilities include staff scheduling, payroll, training, evaluations, on-call coverage, interviews, and crisis intervention.

Qualifications

• Strong interpersonal and communication skills to foster healthy relationships with participants and staff.
• Analytical reader who can understand state regulations and record-keeping systems.
• Supervisory experience and ability to lead teams in a residential setting.
• Comfort with computers and new reporting software.

Responsibilities

• Provide leadership and supervision to Residential Counselors and cluster staff.
• Develop and implement staff schedules and ensure appropriate staffing ratios.
• Oversee payroll, attendance records, and staff evaluations.
• Conduct interviews, onboarding, and ongoing staff training.
• Perform on-call support and participate in crisis intervention as needed.
• Ensure compliance with medical, financial, clinical protocols and confidentiality.
• Manage program operations, budgeting, and community partnerships.

Skills

Interpersonal skills

Communication

Analytical thinking

Team player

Leadership

Education

Bachelor’s Degree or 2+ years residential experience

Job description

MAB Community Services in Framingham, MA seeks a Residential Coordinator to supervise Residential Counselors and cluster home staff, ensuring quality care and person-centered planning for individuals. The role builds relationships with community stakeholders and leads home operations.

Responsibilities include staff scheduling, payroll, training, evaluations, on-call coverage, interviews, and crisis intervention.