Residential Program Lead — Empower Independence & Compliance

Mental Health Association - Western MA; Amherst (MA); Presencial; USD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Long Term Disability

Descripción de la vacante

Mental Health Association - Western MA is seeking a Residential Program Supervisor to lead residential staff, support participants toward independence, and ensure compliant service delivery. The role emphasizes strength-based leadership, staff development, and collaborative care planning in the ICL program.

The position requires at least 2 years of relevant experience, a valid driver's license, and MAP/ CPR/First Aid certifications, with a Monday–Friday 9am–5pm schedule and a salary around

Formación

• Valid driver’s license, reliable and insured vehicle, and acceptable driving record required.
• High school diploma or GED required; college degree in human services or related field preferred.
• At least 2 years of relevant experience, preferably with individuals with disabilities or brain injuries.
• Ability to work independently and in a team; strong organizational and time management skills.
• Effective communication skills (oral, written, and basic computer proficiency).
• Must be MAP, CPR, and First Aid certified and maintain certifications.
• Strong interpersonal skills with patience, adaptability, and compassion.
• Must be at least 21 years of age.

Responsabilidades

• Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

Conocimientos

Leadership

Communication

Time management

Staff training

Crisis response

Educación

High school diploma or GED

College degree in human services or related field preferred

Herramientas

MAP

CPR

First Aid

Descripción del empleo

Mental Health Association - Western MA is seeking a Residential Program Supervisor to lead residential staff, support participants toward independence, and ensure compliant service delivery. The role emphasizes strength-based leadership, staff development, and collaborative care planning in the ICL program.

The position requires at least 2 years of relevant experience, a valid driver's license, and MAP/ CPR/First Aid certifications, with a Monday–Friday 9am–5pm schedule and a salary around