Residential Program Director – Brain Injury Services

ServiceNet; Westfield (MA); On-site; USD 50,079 - 52,139; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

On-site office at residential program

Job summary

ServiceNet’s Developmental Brain Injury Services in Westfield, MA is seeking a Program Director to lead the daily operations of a residential program and ensure high-quality care. You’ll guide staff, maintain licensing compliance, and use PBS strategies to support residents’ safety, health, and meaningful daily living.

This role offers a competitive salary of $50,079–$52,139 plus comprehensive benefits. Join a mission-driven team dedicated to empowering individuals to live independently in their

Qualifications

• Minimum of a High School Diploma or GED.
• Experience working with individuals with brain injuries or developmental disabilities.
• Valid driver's license with a clean driving record.
• Strong communication, organizational, and computer skills.
• Preferred MAP, PABC, CPR/First Aid certifications.
• Ability to pass a background screening (CORI).

Responsibilities

• Launch a new residential program, including home setup, furnishing, hiring, and staff training.
• Ensure ongoing compliance with licensing and regulatory standards.
• Lead, teach, and model best practices for staff using PBS strategies.
• Oversee health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreation.
• Manage individual financial needs and reporting.
• Participate in rotating 24-hour on-call schedule and coordinate coverage during staff absences.
• Contribute to ISP reviews, treatment team meetings, and individualized planning.
• Organize and lead regular program staff meetings.
• Maintain agency certifications and documentation standards.
• Perform additional duties as assigned by the Director of Operations.

Skills

Supervisory/management experience

Communication

Organization skills

Computer skills

Driver's license

Education

High School Diploma or GED

Tools

MAP certification

PABC certification

CPR/First Aid

Job description

ServiceNet’s Developmental Brain Injury Services in Westfield, MA is seeking a Program Director to lead the daily operations of a residential program and ensure high-quality care. You’ll guide staff, maintain licensing compliance, and use PBS strategies to support residents’ safety, health, and meaningful daily living.

This role offers a competitive salary of $50,079–$52,139 plus comprehensive benefits. Join a mission-driven team dedicated to empowering individuals to live independently in their