Residential Porter

Montage International; West Hollywood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Montage International is seeking a Residential Porter to enhance the experience of residents and their guests. This role involves handling luggage, coordinating with Valet services, and providing information about hotel features and local attractions. Ideal candidates will have prior customer service experience, preferably in luxury hotel environments.

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English.
• Luxury hotel experience preferred.

Responsibilities

• Handle full-cycle resident luggage program.
• Welcome residents and their guests to ensure a pleasant experience.
• Answer questions and provide assistance regarding hotel services.

Skills

Customer Service

Communication

Education

High School Diploma or equivalent

Job description

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

The Residential Porter position will assist in providing exceptional experiences to our residents and their guests. The focus of the role will be to engage and assist the Residential Liaisons with the arrival & departure experience for residents and their guests.

ESSENTIAL FUNCTIONS

• Handle full-cycle resident luggage program
• Facilitate residence room orientations, deliver amenities and other items to units as needed
• Have working knowledge of resident spaces, services and features and ability to relay information to residents and/or residents’ guests
• Welcome residents and/or their guests to ensure a pleasant arrival and departure experience
• Coordinate with Valet in handling parking
• Listen and respond to resident and/or residents’ guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance giving accurate information regarding the residences and the hotel including outlet hours, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Perform other duties as assigned

QUALIFICATIONS

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The pay scale for Residential Porter is $22.67. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.