Residential Plumbing Service Technician

Ezimmerman; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled plumbing technician to join their team. This role involves performing repairs and maintenance on residential and light commercial plumbing equipment, ensuring high standards of service and client satisfaction. The ideal candidate will possess strong communication skills, adaptability, and the ability to work independently. With a focus on professionalism, you'll be responsible for managing client interactions, maintaining a clean and organized work vehicle, and adhering to company policies. This position offers a competitive salary and a range of benefits, making it an exciting opportunity for those looking to advance their career in the plumbing industry.

Benefits

401(k) matching

Company car

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Free uniforms

Qualifications

• Professional and independent with strong communication skills.
• Ability to assess client concerns and provide recommendations.

Responsibilities

• Perform repairs and maintenance on plumbing equipment.
• Assess client concerns and provide recommendations.
• Maintain communication with clients and office personnel.

Skills

Communication Skills

Adaptability

Dependability

Initiative

Tools

Company Dispatching Software

Mobile Communication Device

Job description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff is essential. Representative duties include:

• Perform repairs, installation, routine service and maintenance on residential and light commercial plumbing equipment to the standards set forth by ZPH through initial and ongoing training.
• Assess client concerns and provide recommendations to address their concerns.
• Make necessary on-site repairs or schedule repairs to be completed with client approval.
• Keep detailed account of work performed during each scheduled appointment, including all information and signatures.
• Handle all on-site financial transactions for completed work by clients responsibly, including cash, checks, and credit cards.
• Effectively use and take care of a company-provided mobile communication device after the trial employment period, providing timely and professional communication through email, text, and phone to fellow staff and clients.
• Utilize and understand company dispatching software.
• Maintain a professional appearance at all times; company uniforms provided.
• Perform related duties as assigned by manager, supervisor, or President.
• Physical demands include driving, getting in and out of a work truck, lifting tools and equipment, climbing ladders and stairs, bending and stretching to access equipment.
• Perform job duties without direct oversight or assistance.
• Maintain regular communication with office personnel for status updates and job scheduling.
• Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow through with work-in-progress jobs with clients and office staff.
• Provide thorough and prompt follow-up communication to clients.
• Maintain a clean, organized and fully stocked company vehicle; wash weekly and wax twice a year.
• Provide personal tools as set forth by company tool policy.
• Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate; some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by the Plumbing Supervisor.
• Provide all clients with absolute discretion and privacy regarding them, their family, home, and anything therein before, during, and after work is completed.
• Keep all client relationships consistent, positive and only as working relationships.
• Adhere to ZPH handbook, policies, and procedures.