Field Service Technician - Retail Systems , USA | Bizerba USA Inc. | New Hire | | 19924

Bizerba GmbH & Co. KG; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Bizerba is seeking a Field Service Technician for their Retail division to provide on-site service for equipment used in grocery stores. This role requires mechanical knowledge and strong problem-solving skills, with opportunities for paid training and regional travel. Benefits include healthcare, retirement plans, and paid time off.

Benefits

Vacation and Holidays

Retirement Plan

Health, Dental and Vision Insurance

Disability Leaves

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to pass a criminal background check and drug screening.

Responsibilities

• Provide service for scheduled jobs, emergency repairs, and installations on equipment.
• Perform on-site repairs, installations, and preventative maintenance.
• Communicate effectively with customers, addressing concerns.

Skills

Mechanical aptitude

Problem-solving

Customer service

Attention to detail

Education

Associate degree from a technical school

Job description

Field Service Technician - Retail Systems

As aField Service Technicianin ourRetaildivision, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as scales, slicers, oven and wrapping station products, and packaging machines. Most of which you would find in your local grocery stores and delis. You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills. We’re offering this excellent opportunity to attend a 6-week, paid training program beginning July 10, 2025, in Richmond, VA to support designated territories:

• Ohio
• Florida

Perform on-site repairs, installations, and preventative maintenance on customer equipment

Provide remote troubleshooting support as needed

Communicate effectively with customers, addressing concerns and explaining service work clearly

Set up, configure, and troubleshoot both wired and wireless network-connected devices

Travel to customer sites; flexible scheduling including rotational weekend and holiday on-call availability (typically home nightly)

Lift and handle equipment weighing between 60–80 lbs; work in various environmental conditions

Maintain personal inventory of service parts, ensuring stock is accurate and in sellable condition

Complete annual inventory counts with less than 5% variance

Accurately record service activity in ADP and SIS systems

Close work order tickets in a timely manner with detailed documentation

Submit expense reports promptly and accurately

Ensure proper care and upkeep of assigned company vehicle and tools

Maintain all company-issued equipment including tools, laptop, phone, etc.

Your profile

Associate degree from a technical school or equivalent experience

Strong mechanical aptitude and problem-solving skills

Experience with processor-controlled or PC-based equipment installation and repair

Proficient in diagnosing and troubleshooting technical issues

Familiar with TCP/IP networks and system communication protocols

Detail-oriented, organized, and customer-service-focused

Valid driver’s license with a clean driving record

Ability to pass a criminal background check and pre-employment drug screening

Your advantages at Bizerba

Vacation and Holidays

Time off Model I Holiday Schedule

Retirement Plan

United Healthcare I Health, Dental and Vision

Equitable

Disability Leaves I EAP

About Bizerba

Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.Today we operate in 120 countries with approximately 4.500 employees.