Residential Plumbing Service Technician

ZipRecruiter; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in plumbing services is seeking a skilled technician to perform repairs and maintenance in residential and light commercial settings. The ideal candidate will be professional, adaptable, and have a strong commitment to customer service. Responsibilities include managing on-site repairs and maintaining detailed records of all work performed.

Benefits

401(k) matching

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Must be independent and proactive.
• Effective communication with customers and staff is essential.

Responsibilities

• Perform repairs, installation, service, and maintenance on plumbing equipment.
• Assess client concerns and provide recommendations.
• Maintain professional relationships with clients.

Skills

Professionalism

Adaptability

Dependability

Effective Communication

Job description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer-based activities in this position require an individual who is professional, independent, adaptable, dependable, and proactive within their scope of experience. Effective communication with customers and staff is essential. Representative duties include:

• Perform repairs, installation, routine service, and maintenance on residential and light commercial plumbing equipment according to ZPH standards, including ongoing training
• Assess client concerns and provide appropriate recommendations
• Make on-site repairs or schedule repairs with client approval
• Keep detailed records of work performed, including signatures and client information
• Handle all on-site financial transactions securely, including cash, checks, and credit cards
• Use and maintain company-provided mobile communication devices; communicate professionally via email, text, and phone
• Utilize company dispatching software effectively
• Maintain a professional appearance at all times, wearing provided uniforms
• Perform related duties as assigned by management
• Physical demands include driving, entering/exiting trucks, lifting tools and equipment, climbing ladders/stairs, and accessing equipment in various locations
• Work independently without direct oversight
• Communicate regularly with the office for updates and scheduling
• Request parts and follow up on work-in-progress jobs
• Provide prompt and thorough follow-up to clients
• Keep company vehicles clean, organized, and stocked; wash weekly and wax biannually
• Bring personal tools as per company policy
• Work hours generally between 7 a.m. and 4 p.m., Monday through Friday, with some Saturdays; after-hours coverage as determined by supervisor
• Respect client privacy and confidentiality at all times
• Maintain positive and professional client relationships
• Adhere to company policies, handbook, and procedures