Residential Plumbing Pro – Service & Customer Experience

ACE Hardware; United States; On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) plan

Health insurance

Paid time off

Career growth

Employee discount

Training

Job summary

Ace Hardware Home Services, Inc. is hiring a skilled Service Technician to diagnose, repair, and install residential plumbing systems in customers' homes. You will work on water heaters, piping, fixtures, and water treatment components, delivering clear explanations and trusted recommendations.

We value customer-focused communication, independent problem solving, and a clean driving record. A Journeyman/Master license is preferred, with 5+ years of residential plumbing experience and knowledge

Qualifications

• Active plumbing license preferred (Journeyman or Master).
• 5+ years of residential plumbing experience with service focus.
• Ability to diagnose and complete repairs independently.
• Excellent customer communication and in-home service skills.
• Strong troubleshooting and problem-solving skills.
• Knowledge of local plumbing codes and standards.
• Willingness to present repair options to customers.

Responsibilities

• Diagnose, repair, and install residential plumbing systems and fixtures
• Install water heaters, water treatment systems, fixtures, piping, and plumbing components
• Troubleshoot issues involving water lines, drain systems, fixtures, water heaters, and other plumbing components
• Provide homeowners with clear explanations, honest recommendations, and options for repairs or upgrades
• Educate customers on plumbing system performance, maintenance needs, and preventative care
• Maintain accurate records in ServiceTitan, including materials used and time on-site
• Keep your company vehicle clean, organized, and well-maintained
• Follow all safety procedures and comply with local plumbing codes and company policies

Skills

Residential plumbing

Service experience

Customer communication

Troubleshooting

Independent work

Valid driver's license

Local codes knowledge

ServiceTitan experience

Tools

ServiceTitan

Job description

Ace Hardware Home Services, Inc. is hiring a skilled Service Technician to diagnose, repair, and install residential plumbing systems in customers' homes. You will work on water heaters, piping, fixtures, and water treatment components, delivering clear explanations and trusted recommendations.

We value customer-focused communication, independent problem solving, and a clean driving record. A Journeyman/Master license is preferred, with 5+ years of residential plumbing experience and knowledge