Residential Plumbing Manager

Frank-Gay-Services-1; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay + Performance Bonus

Company Vehicle and Gas Card

Medical, Dental and Vision Insurance

Paid Vacation

Paid Holidays

Profit Sharing

401(K) w/match

Job summary

Frank Gay Services in Tampa is seeking a Plumbing Service Manager to lead a team of service plumbers, drive performance, and grow revenue with a focus on exceptional customer service.

The ideal candidate has at least 5 years of plumbing experience and 3 years of managing a plumbing team, strong data analysis, and outstanding communication. This on-site role offers weekly pay, a company vehicle, and comprehensive benefits.

Qualifications

• At least 5 years of Plumbing experience and 3 years managing a plumbing team.
• Exceptional customer service skills.
• Ability to analyze data for trends, devise solutions, and make decisions that impact outcomes.
• Excellent oral and written communication, interpersonal, and presentation skills.

Responsibilities

• Oversee department performance and coach Managers and reporting staff.
• Lead technicians and ensure industry-leading customer service.
• Coordinate with installation, sales, dispatch, and other departments for timely service.
• Address escalated customer issues and resolve problems effectively and long-term.
• Provide regular feedback on department performance to the Operations Manager.
• Conduct weekly technician meetings and reinforce safety and training content.

Skills

Customer service

Data analysis

Team leadership

Communication

Tools

Office software

Job description

Overview

Step into a pivotal leadership role with our dynamic team as a Plumbing Service Manager for Frank Gay Services. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven trach record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!

What We Offer You:

Pay Range: $75,000 Base + performance bonus structure.

Benefits:

• Weekly Pay + Performance Bonus
• Company Vehicle and Gas Card
• Medical, Dental and Vision Insurance
• Paid Vacation
• Paid Holidays
• Profit Sharing
• 401(K) w/match

What You Will Do:

• Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
• Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
• Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
• Must address escalated customer issues and ensure effective and long-term problem resolution
• Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
• Provides regular feedback to Operation Manager on departments’ performance
• Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
• Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
• Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
• Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
• Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
• Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

What You Need:

• At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
• Exceptional customer service skills
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
• Must be familiar with using technology systems in an office environment.
• Excellent oral and written communication, interpersonal, and presentation skills.