Residential Plumbing Manager

Frank Gay Services; Tampa (FL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Weekly Pay + Performance Bonus

Company Vehicle and Gas Card

Medical, Dental and Vision Insurance

Paid Vacation

Paid Holidays

Profit Sharing

401(K) w/match

Job summary

Frank Gay Services is seeking a Plumbing Service Manager to lead a team of professional service plumbers in Tampa, FL. You will oversee operations, coach technicians, and coordinate installation, service, and dispatch to ensure timely, high‑quality customer experiences.

The ideal candidate has 5+ years in plumbing with 3+ years of supervisory experience, strong data analysis, and a proven track record of driving sales and service performance.

Qualifications

• 5+ years of plumbing experience.
• 3+ years managing a plumbing team.
• Exceptional customer service skills.
• Ability to analyze data for trends and improvements.
• Strong written and verbal communication.
• Proficient with office technology systems.

Responsibilities

• Oversee department performance and coach managers for improvements.
• Lead and develop technicians to address member needs and deliver service.
• Coordinate with installation, sales, dispatch, and other departments for timely service.
• Address escalated customer issues and ensure long-term resolutions.
• Monitor forecasted performance and ensure targets are met or exceeded.
• Provide regular feedback and coaching to all technicians.

Skills

Plumbing experience

Team leadership

Customer service

Data analysis

Communication skills

Technology systems

Job description

Step into a pivotal leadership role with our dynamic team as a Plumbing Service Manager for Frank Gay Services. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven trach record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!

What We Offer You

Pay Range: $75,000 Base + performance bonus structure.

Benefits

• Weekly Pay + Performance Bonus
• Company Vehicle and Gas Card
• Medical, Dental and Vision Insurance
• Paid Vacation
• Paid Holidays
• Profit Sharing
• 401(K) w/match

What You Will Do

• Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
• Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
• Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
• Must address escalated customer issues and ensure effective and long-term problem resolution
• Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
• Provides regular feedback to Operation Manager on departments’ performance
• Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
• Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
• Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
• Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
• Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
• Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

What You Need

• At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
• Exceptional customer service skills
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
• Must be familiar with using technology systems in an office environment.
• Excellent oral and written communication, interpersonal, and presentation skills.