Residential Plumbing & HVAC Working Field Supervisor

Rcl-Mechanical-; Raynham (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with 4% company match

Medical, Dental, and Vision Insurance

3 Weeks Paid Time Off

Employee Discount

Referral Program

Tuition Reimbursement

Career Development and Advancement Opp

Join the RCL Mechanical Team

Job summary

RCL Mechanical is seeking an experienced Residential Plumbing & HVAC Working Field Supervisor who can lead from the field and mentor a team of technicians.

You will perform service, diagnostics, repairs, and installations while supervising day-to-day field operations, coaching peers, and ensuring top-quality work and customer satisfaction.

The ideal candidate has hands-on expertise in residential heating systems, oil- and gas-fired equipment, and a proven track record of field leadership.

Qualifications

• 5+ years of hands-on residential Plumbing and/or HVAC service experience.
• Massachusetts Plumbing and/or HVAC licensing preferred.
• Ability to supervise while performing field service and coaching teammates.

Responsibilities

• Run residential service calls and field work weekly.
• Diagnose, service, repair, and install residential Plumbing, HVAC, and heating equipment.
• Lead, coach, and mentor technicians in the field.
• Ensure safety, quality, and code compliance on jobsites.
• Collaborate with Service Manager to improve field efficiency.
• Maintain detailed work orders and customer communication.

Skills

Leadership

Communication

Coaching

Customer service

Field-service software

Education

Massachusetts Plumbing/HVAC licensing

Tools

Field-service software

Job description

About Us

Looking for a team atmosphere? An organization that truly cares and looks out for its employees? A company that puts CULTURE first?

RCL Mechanical is a locally owned and operated business known for high-quality plumbing, AC, heating, and electrical services throughout Taunton, Bristol County, and the South Shore Region.

RCL Mechanical is committed to our employees and their growth—not only within the company, but within their community. The secret to our success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

The Position

RCL Mechanical is looking for an experienced Residential Plumbing & HVAC Working Field Supervisor who can represent our core values while providing strong technical leadership and support to our residential field team.

This is a hands-on, working supervisor position. This individual will not only supervise and support our technicians—they will also work in the field performing residential service, diagnostic, repair, and installation work as part of their regular responsibilities.

We are looking for someone who can lead from the field. One day you may be running your own service calls, and the next you may be assisting a technician with a difficult diagnosis, inspecting an installation, coaching a team member, or helping resolve a customer concern.

The Field Supervisor will work closely with our Service Manager to improve field efficiency, technical performance, quality, accountability, and customer satisfaction.

The ideal candidate is a highly experienced residential technician who can confidently perform the work themselves while also teaching and developing others.

Strong hands-on knowledge of all residential heating systems—including oil-fired heating equipment is required for this role.

Our goal is simple: perform high-quality work, develop great technicians, take care of our customers, and consistently deliver a 5-star experience.

Principal Responsibilities & Duties

Field & Technical Responsibilities

• Run residential service calls and perform billable field work as part of the regular workweek
• Diagnose, service, repair, and install residential Plumbing, HVAC, and heating equipment within the individual's qualifications and licensing
• Troubleshoot complex mechanical and system-performance issues
• Work hands-on with:
  • Oil-fired heating systems
  • Gas-fired heating systems
  • Boilers and hydronic heating systems
  • Furnaces
  • Heat pumps
  • Mini-split systems
  • Central air conditioning systems
  • Domestic hot water systems
  • Residential plumbing systems
• Properly diagnose customer concerns and present appropriate repair and replacement options
• Identify legitimate service, repair, and replacement opportunities
• Complete work orders and required documentation accurately and on time
• Maintain RCL Mechanical's standards for workmanship, cleanliness, safety, and customer service
• Participate in the field workload and help the department meet productivity and revenue goals

Field Leadership & Supervision

• Guide, coach, and mentor residential Plumbing and HVAC technicians and installers
• Serve as a technical resource when technicians encounter difficult or complex service issues
• Respond to jobsites when additional technical expertise or leadership is required
• Conduct regular jobsite visits and quality-control inspections
• Review completed installations and repairs for workmanship, proper operation, and code compliance
• Help reduce callbacks and repeat service visits through technical coaching and quality assurance
• Conduct daily technician checkouts and ensure accurate completion of work orders
• Monitor field productivity, performance, and efficiency
• Identify technician training needs and assist with ongoing technical development
• Hold technicians accountable to RCL Mechanical's performance and workmanship standards
• Enforce workplace safety policies and OSHA requirements
• Ensure technicians maintain clean, safe, and professional jobsites
• Assist with difficult customer situations when field leadership or technical expertise is needed
• Maintain open communication between technicians, Dispatch, Customer Service, and management
• Work closely with the Service Manager to address performance, technical, operational, and customer issues
• Lead by example and reinforce RCL Mechanical's standards, expectations, and core values

Minimum Job Requirements

• 5+ years of hands-on residential Plumbing and/or HVAC service experience
• Strong knowledge and hands-on experience servicing and troubleshooting oil-fired heating systems required
• Must be willing and able to regularly perform service calls and field work in addition to supervisory responsibilities
• Strong working knowledge of residential heating and cooling systems, including:
  • Oil and gas boilers
  • Hydronic heating systems
  • Furnaces
  • Heat pumps
  • Mini-split systems
  • Central air conditioning
  • Domestic hot water systems
• Strong diagnostic and troubleshooting abilities
• Massachusetts Plumbing and/or HVAC-related licensing and certifications strongly preferred
• Previous leadership, supervisory, lead technician, or field training experience preferred
• Ability to effectively teach technical concepts and troubleshoot alongside other technicians
• Excellent customer service and sales skills
• Strong leadership, communication, and conflict-management skills
• Ability to coach employees while holding them accountable to company standards
• Detail-oriented, organized, and able to manage competing priorities
• Comfortable using field-service technology and software
• Strong desire for continued personal and professional improvement
• Professional appearance and communication
• Valid driver's license with an acceptable driving record
• Ability to work a flexible schedule and provide field support outside normal business hours when necessary

What Success Looks Like

The right person for this position is a technician first and a leader at the same time.

You should be just as comfortable walking into a customer's home and diagnosing a no-heat call as you are coaching another technician through that same diagnosis.

Success in this position means personally contributing to field production while also making the technicians around you stronger.

The Working Field Supervisor will help RCL Mechanical:

• Produce revenue through their own service and field work
• Improve technician efficiency and productivity
• Reduce callbacks and repeat visits
• Improve diagnostic accuracy
• Maintain consistent installation and service quality
• Develop technicians and apprentices
• Increase legitimate repair and replacement opportunities
• Improve communication between the field and office
• Maintain strong customer satisfaction and 5-star service
• Build a stronger, more knowledgeable, and accountable residential field team

Benefits

• 401(k) with 4% company match
• Medical, Dental, and Vision Insurance
• 3 Weeks Paid Time Off
• Employee Discount
• Referral Program
• Tuition Reimbursement
• Career Development and Advancement Opportunities

Join the RCL Mechanical Team

If you're an experienced residential technician who wants to stay on the tools while taking the next step into field leadership, this could be the right opportunity for you.

We're looking for someone who doesn't want to manage from behind a desk. We want a leader who is willing to work alongside the team, solve problems in the field, develop technicians, and help raise the standard across our residential operation.