Residential Operations Manager - Men's Treatment Program

Mn Adult & Teen Challenge; Minneapolis (MN); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

HSA

Dental

Vision

PTO

Dependent care FSA

Disability insurance

Life insurance

a 403(b) retirement plan

Descripción de la vacante

Minnesota Adult & Teen Challenge is seeking a Residential Operations Manager to lead the Minneapolis Men’s Residential Program. You will supervise the client care team, shape daily experiences for clients, and ensure the program meets DHS, licensing, HIPAA, and 42 CFR Part 2 requirements.

You will oversee admissions, programming, staffing, and crisis management across shifts, while partnering with Treatment Directors and HR to foster performance, retention, and compassionate care.

Formación

• 3+ years supervising technicians or direct care staff in a residential treatment setting.
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare.
• Experience managing schedules, staffing coverage, budgets and daily operations.
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries.
• A leader who coaches, develops people and holds a high standard with compassion.
• High school diploma or equivalent required; bachelor’s in human services, behavioral health, healthcare or business administration preferred.
• LADC preferred, not required.
• At least 1 year of freedom from problematic substances.
• Ability to pass a MN DHS background study.

Responsabilidades

• Lead hiring, onboarding, training and retention for your department.
• Own hiring, onboarding, training and retention for your department.
• Partner with the Treatment Director and HR on performance, employee relations and promotions.
• Run regular team meetings and build a culture of servant leadership, accountability and hospitality.
• Oversee client supervision, programming and expectations across all shifts.
• Manage staffing, scheduling, overtime and workforce planning with Program Managers.
• Coordinate admissions, discharges, transportation, room assignments and client counts.
• Make sure documentation, incident reports and shift handoffs are complete and high quality.
• Be a visible leader on the floor, and step in during crises, behavioral incidents and emergencies.
• Champion hospitality, and use client feedback and performance data to drive improvements.
• Partner with clinical, nursing and admissions leaders on transitions and continuity of care.
• Keep the program compliant with DHS, licensing, HIPAA and 42 CFR Part 2 requirements.

Conocimientos

Supervising staff

Crisis intervention

De-escalation

Behavior management

Leadership

Coaching

Staff scheduling

Budget management

Daily operations

Communication

Educación

High school diploma or equivalent

Bachelor’s in human services, behavioral health, healthcare or business administration preferred

LADC preferred, not required

Descripción del empleo

Lead the team that makes recovery possible, around the clock.

At Minnesota Adult & Teen Challenge, our residential programs give men a safe, structured place to start over. As Residential Operations Manager, you'll lead the client care team behind our Minneapolis Men’s Residential Program (ASAM 3.1 and 3.5 levels of care). You'll shape the daily experience of every client and build a team that balances accountability with grace. We've been named a Newsweek Best Addiction Treatment Center and a Star Tribune Top Workplace seven years in a row.

What You’ll Do

Build and lead a strong team

• Supervise, coach and develop Program Admins, Coordinators and Client Care Supervisors


• Own hiring, onboarding, training and retention for your department


• Partner with the Treatment Director and HR on performance, employee relations and promotions


• Run regular team meetings and build a culture of servant leadership, accountability and hospitality

Run day-to-day residential operations

• Oversee client supervision, programming and expectations across all shifts


• Manage staffing, scheduling, overtime and workforce planning with Program Managers


• Coordinate admissions, discharges, transportation, room assignments and client counts


• Make sure documentation, incident reports and shift handoffs are complete and high quality


• Be a visible leader on the floor, and step in during crises, behavioral incidents and emergencies

Raise the bar on client experience and quality

• Champion hospitality, and use client feedback and performance data to drive improvements


• Partner with clinical, nursing and admissions leaders on transitions and continuity of care


• Keep the program compliant with DHS, licensing, HIPAA and 42 CFR Part 2 requirements

What You Bring

• 3+ years supervising technicians or direct care staff in a residential treatment setting


• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare


• Experience managing schedules, staffing coverage, budgets and daily operations


• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries


• A leader who coaches, develops people and holds a high standard with compassion


• High school diploma or equivalent required; bachelor’s in human services, behavioral health, healthcare or business administration preferred


• LADC preferred, not required


• At least 1 year of freedom from problematic substances


• Ability to pass a MN DHS background study

Good to know

This is an on-site leadership role. You'll be on your feet in the program regularly and available for occasional evening, weekend, holiday or emergency support.

Benefits

• Medical


• HSA


• dental


• vision


• PTO


• dependent care FSA


• disability


• life insurance


• a 403(b) retirement plan

Our mission is to help every Minnesotan find help and healing from addiction. Mn Adult & Teen Challenge is an Equal Opportunity Employer, and reasonable accommodation is provided on request.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Licenses & Certifications

Preferred

• LADC

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.