Residential Operations Manager-MRRP

voaohincareers; Mansfield (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Volunteers of America Ohio & Indiana is seeking a dynamic Residential Operations Manager to supervise second and third shift facility staff and clients, ensuring safety, security, and regulatory compliance. The role reports observations to the Assistant Program Director and maintains VOA's community presence.

The ideal candidate has an associate's degree in criminal justice or related field and at least two years of supervisory experience, with substitutions allowed for education.

Qualifications

• Associate's degree in criminal justice, human services or other relevant field preferred.
• Minimum of 2 years industry experience in a supervisory role.
• Work experience may be substituted for education requirements.

Responsibilities

• Direct supervision of second and third shift facility staff and clients.
• Report key observations or concerns to the Assistant Program Director.
• Ensure day-to-day safety and security of the facility on assigned shifts.
• Maintain regulatory documentation to meet requirements.
• Uphold a positive public image for VOA Ohio & Indiana.

Skills

Supervision

Regulatory compliance

Safety management

Education

Associate's degree in criminal justice, human services or other relevant field

Job description

Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana we have over 1000 committed and compassionate employees working in multiple impact areas.

In a 24-hour program, the Residential Operations Manager is responsible for the direct supervision of second and third shift facility staff, clients, and the surrounding community, immediately reporting key observations or concerns to the Assistant Program Director. Role ensures the day-to-day safety and security of the facility on the assigned shifts, including clients, staff, and the surrounding community. Ensures compliance with regulatory requirements through timely and accurate completion of documentation. This position maintains operational control within the mission of Volunteers of America Ohio & Indiana (VOAOHIN) and meets contract, funding and/or accreditation requirements. Maintains a positive public image for the organization as evidenced by interactions with external supervising authorities and other service providers.

We offer a generous benefits package including paid time off, medical, dental, vision, and a 403b with company match. Our work touches the mind, body, heart - and ultimately the spirit - of those we serve, integrating our deep compassion with highly effective programs and services.

Associate's degree in criminal justice, human services or other relevant field preferred. Minimum of 2 years industry experience in a supervisory role. Work experience may be considered as substitution for education requirements.