Residential Operations Lead — 2nd/3rd Shift

voaohincareers; Mansfield (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Volunteers of America Ohio & Indiana is seeking a dynamic Residential Operations Manager to supervise second and third shift facility staff and clients, ensuring safety, security, and regulatory compliance. The role reports observations to the Assistant Program Director and maintains VOA's community presence.

The ideal candidate has an associate's degree in criminal justice or related field and at least two years of supervisory experience, with substitutions allowed for education.

Qualifications

• Associate's degree in criminal justice, human services or other relevant field preferred.
• Minimum of 2 years industry experience in a supervisory role.
• Work experience may be substituted for education requirements.

Responsibilities

• Direct supervision of second and third shift facility staff and clients.
• Report key observations or concerns to the Assistant Program Director.
• Ensure day-to-day safety and security of the facility on assigned shifts.
• Maintain regulatory documentation to meet requirements.
• Uphold a positive public image for VOA Ohio & Indiana.

Skills

Supervision

Regulatory compliance

Safety management

Education

Associate's degree in criminal justice, human services or other relevant field

Job description

Volunteers of America Ohio & Indiana is seeking a dynamic Residential Operations Manager to supervise second and third shift facility staff and clients, ensuring safety, security, and regulatory compliance. The role reports observations to the Assistant Program Director and maintains VOA's community presence.

The ideal candidate has an associate's degree in criminal justice or related field and at least two years of supervisory experience, with substitutions allowed for education.